Here's how you can navigate the consequences of poor decision making in the telecommunication industry.

Being honest from the beginning of the damage and errors made. In the beginning of any operation it is good to try and anticipate problems and errors but many do not reveal themselves until you are following the procedures and processes.

When facing the aftermath of a poor decision, it's crucial to thoroughly evaluate its impact on your telecommunication services. This means diving deep into the situation, understanding which areas are affected, and recognizing both short-term and long-term consequences. Transparency is key during this assessment—own up to any mistakes and stick to the facts. By grasping the full scope of the problem, you can start devising a plan to minimize its effects and prevent similar issues from arising in the future.

In business in general and especially in the digital and telecom industry, having an agile strategic leadership is mandatory to survive the continuous disruption and aggressive competition, great strategic leaders in the telecoms world should continuously assess the micro and macroeconomics using frameworks like PESTEL, BMC, Porter five forces and many others, in addition, they should have product understanding of telecommunications latest deliveries to plan the right timing and product roadmap for a successful results.

The first and most important piece of this equation is…..the error happened. Once it has been identified, immediately start wetting to the root cause and barriers that enabled the error. Pinpoint all of these and tackle them towards recovering from each and FiXINg the error by education, information and action. From this point on, be proactive.

When facing the aftermath of a misstep in telecommunication services, engaging with customers becomes paramount. It's crucial to take proactive steps, offering clear explanations of the situation and outlining the measures being taken to address it. Customers appreciate openness and sincerity, so it's vital to keep them updated throughout the resolution process. By demonstrating a strong commitment to exceptional customer service during challenging times, you reinforce trust and loyalty, which are essential for sustained success in the industry.

Definitely a true and valid perspective from being transparent to the customer. Most of the times, keeping them well informed on the “route to the Fix” regains trust as they feel included a part of the solution. It will provide the confidence back to your operation and more than likely they will bring you back more customers utilizing the experience they had when the error was made and how swiftly and trustworthy you were during the process of the Fix/Solution.

In the realm of telecommunication, being prepared for unforeseen challenges is key. Crafting solid contingency plans equips you to navigate the fallout from unexpected outcomes swiftly and efficiently. These plans should encompass backup measures, alternate communication avenues, and a clear hierarchy of command. With contingencies in place, you can minimize disruptions and keep services running smoothly, bolstering both customer confidence and business stability.

Contingency plans are key and essential aspects of operations. I always planned “three-deep” by having three different backup plans for each scenario. Each contingency plan is just a guide because as we all are aware, during each emergency, the variables keep changing and you have to tailor to each. Having a three-deep planning approaches helps you navigate multiples options for the same scenario.

Staying on top of the game in telecommunication means embracing continuous learning. Keep yourself updated on the latest tech advancements, industry shifts, and best practices. Encourage your team to engage in training sessions and industry events. By fostering a culture of ongoing education, you equip your workforce with the knowledge and skills needed to make informed decisions and adapt to the ever-changing landscape. Remember, every misstep is an opportunity for growth and improvement.