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Here's how you can navigate conflicts in a Peer Support career using emotional intelligence.

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In a Peer Support career, you're often the bridge between personal struggles and professional help, making conflict navigation an essential skill. Emotional intelligence (EI) is your ally here, as it helps you understand and manage your own emotions while recognizing and influencing the emotions of others. By leveraging EI, you can maintain a supportive environment, even when tensions run high. Remember, your role is to foster growth and resilience, not to take sides or provide solutions. Instead, focus on guiding peers towards their own insights and resolutions, using empathy and active listening as your primary tools.

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TANIA PANGO NAZAR ??

Psychologue - Consultante spécialiste en Transitions Professionnelles chez AIRE COUNSELING, passionnée par l'humain

1 Recognize Triggers

Understanding what triggers emotional responses in yourself and others is crucial in peer support roles. By recognizing these triggers, you can anticipate potential conflicts and address them proactively. Emotional intelligence involves being aware of your own emotional state and how it might influence your interactions. If you sense a rising tension, take a step back and assess the situation. This self-awareness allows you to remain calm and collected, setting the stage for a constructive dialogue rather than a heated argument.

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TANIA PANGO NAZAR ??

Psychologue - Consultante spécialiste en Transitions Professionnelles chez AIRE COUNSELING, passionnée par l'humain
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Comprendre et pouvoir nommer ce que vous ressentez. Entendre qu’il n’y a pas d’émotion négative . Quand je reconnais ce que je ressens je peux anticipé mes possibles réactions.

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TANIA PANGO NAZAR ??

Psychologue - Consultante spécialiste en Transitions Professionnelles chez AIRE COUNSELING, passionnée par l'humain
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Comprendre et pouvoir nommer ce que vous ressentez. Entendre qu’il n’y a pas d’émotion négative . Quand je reconnais ce que je ressens je peux anticipé mes possibles réactions.

已翻译

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2 Empathy Matters

Empathy is the cornerstone of emotional intelligence in peer support. It requires you to not only listen to what your peers are saying but also to understand the emotions behind their words. This deep level of understanding helps in de-escalating conflicts by showing genuine concern for their feelings. By validating their emotions without necessarily agreeing with their stance, you create a safe space for open communication. Empathy also helps in building trust, which is essential for effective conflict resolution.

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TANIA PANGO NAZAR ??

Psychologue - Consultante spécialiste en Transitions Professionnelles chez AIRE COUNSELING, passionnée par l'humain
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Après avoir compris mon émotion et donc possiblement reconna?tre nos possibles réactions, je peux changer ma posture et me mettre à la place de l’autre. En me mettant à cette place là je peux essayer de voir ce qu’il peut lui aussi ressentir. D’autant plus que si je collabore avec lui au travail j’ai déjà une connaissance de ces attitudes.

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3 Communicate Clearly

Clear communication is vital when navigating conflicts. Use emotional intelligence to express yourself in a way that is both assertive and non-confrontational. This involves choosing your words carefully, being mindful of your tone, and actively listening to the other person's perspective. By communicating with clarity and respect, you encourage a similar response from your peers, paving the way for a mutual understanding and the resolution of the conflict.

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Alex S.
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In order to use influential language, we must first have an idea of what we want to communicate. If you waiver on your commitment to your message your spoken words (e.g. tone) or your body language (e.g. rolling eye) will give your true intentions away. In my professional experience, I have discovered that achieving a balance between boundaries, empathy, and influence is crucial. During difficult conversations, it is important to recognise my boundaries, show empathy towards others, and convey messages that influence change instead of imposing directives. The objective is to nurture the growth of impactful relationships.

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4 Manage Stress

High-stress situations are common in peer support roles, and managing this stress is a key aspect of emotional intelligence. Techniques such as deep breathing, mindfulness, or even short breaks can help in maintaining your composure. When you're calm, you're better equipped to handle conflicts constructively. Remember, your ability to stay composed not only helps you but also sets an example for your peers, demonstrating how to manage emotions effectively.

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Alex S.
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Wellbeing, stress management is not simply a one and done endeavour. It is a series of intentional strategies that support us to recognising early warning signs for stress and increasing stress. As part of my professional practice, I maintain a practice journal that helps me keep track of my celebrations and stressors. Understanding that stress vulnerability is not static, I am better able to notice stress and take helpful actions to reduce or resolve stress so that I can stay my best. I also maintain active engagement with a practice supervisor and coach to assist me in discovering my internal and external blind spots and grow professionally and personally.

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5 Problem Solving

Effective problem solving in peer support is not about providing solutions but facilitating the process of finding them. Use emotional intelligence to guide peers through their conflicts by asking open-ended questions and encouraging them to explore different perspectives. This collaborative approach empowers them to come up with their own resolutions, which is more likely to lead to lasting change. Your role is to support and steer the conversation in a positive direction.

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6 Set Boundaries

Setting healthy boundaries is an essential part of emotional intelligence in peer support. It's important to know your limits and communicate them clearly to avoid burnout and maintain professional integrity. Boundaries help define the scope of your support and ensure that you can be there for your peers without compromising your own well-being. They also serve as a model for peers to establish their own boundaries, which is an important step in managing personal conflicts.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can navigate conflicts in a Peer Support career using emotional intelligence.

1

2

3

4

5

6

7

1 Recognize Triggers

2 Empathy Matters

3 Communicate Clearly

4 Manage Stress

5 Problem Solving

6 Set Boundaries

7 Here’s what else to consider

Peer Support

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Here's how you can navigate conflicts in a Peer Support career using emotional intelligence.

1

2

3

4

5

6

7

1 Recognize Triggers

2 Empathy Matters

3 Communicate Clearly

4 Manage Stress

5 Problem Solving

6 Set Boundaries

7 Here’s what else to consider

Peer Support

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