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Here's how you can navigate conflict resolution in the workplace between in-person and mobile communication.

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Navigating conflict resolution in the modern workplace can be a complex task, especially when considering the blend of in-person and mobile communication. With the rise of remote work and the prevalence of smartphones, it's crucial to understand how to effectively manage disagreements and misunderstandings that may arise. Whether you're dealing with conflicts via email, text, or face-to-face, there are strategies you can employ to ensure a productive and respectful resolution process.

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1 Understand Needs

Understanding the needs and perspectives of all parties involved is the first step in resolving workplace conflicts. When using mobile devices, it's easy for messages to be misinterpreted due to the lack of non-verbal cues. Before jumping to conclusions or responding hastily, take a moment to consider the other person's point of view. Ask clarifying questions if necessary, and remember that empathy can go a long way, especially when you're not physically present to gauge reactions and emotions.

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With 55% of communication based on nonverbal, it means that communication-based on a mobile device involves a lot of filling in the blanks. Having this understanding gives you the superpower to listen and hear the point of view of each party involved. Being at the neutral side, you can filter the missing link of communication (nonverbal) by presenting a clarifying message to each party.

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2 Choose Medium

Choosing the right medium for communication is essential when addressing conflicts. Some situations may be better handled in person, where tone and body language can be read, while others might be more effectively managed through mobile communication. If the conflict began via text or email and is escalating, suggest a face-to-face meeting or a video call to add a personal touch and clear up any misunderstandings that text alone could not convey.

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Alpha Mshihiri

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Since our brains are wired to rely on non-verbal communication 55%, it is important to consider a medium for communication that provides a nonverbal communication.

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3 Set Norms

Establishing clear communication norms for both in-person and mobile interactions can prevent conflicts from arising. It's important to set expectations for response times, appropriate language, and the level of formality required in mobile communications. This helps create a mutual understanding and respect among team members, which is crucial when trying to resolve disputes or when discussing sensitive topics.

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Norms in communication are like signs on the road, they do not constrain us instead empower us to be better. Therefore it is imperative that you set some form of norms that will encourage each participant to perform at their best during this conflict resolution process.

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4 Active Listening

Active listening is just as important in mobile communication as it is in person. When resolving conflicts, make sure to read messages thoroughly and reflect on what is being said before responding. On mobile devices, this might mean taking extra time to draft your replies or asking follow-up questions to ensure you've understood the point correctly. This shows your colleagues that you value their input and are committed to finding a resolution.

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5 Provide Feedback

Providing constructive feedback is a key element in conflict resolution. When communicating through mobile devices, be clear and concise to avoid further confusion. Highlight the positive aspects of the situation before addressing the issues at hand. This approach can help maintain a positive atmosphere and make it easier for all parties to accept criticism and work towards a solution.

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6 Follow Up

Following up after a conflict has been addressed is crucial, particularly when mobile communication is involved. It ensures that all parties understand the outcome and are on the same page moving forward. A quick message or email summarizing the resolution and any agreed-upon action items can provide closure and help prevent similar conflicts in the future. It's a simple step that reaffirms commitment to maintaining a harmonious work environment.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can navigate conflict resolution in the workplace between in-person and mobile communication.

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1 Understand Needs

2 Choose Medium

3 Set Norms

4 Active Listening

5 Provide Feedback

6 Follow Up

7 Here’s what else to consider

Mobile Devices

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