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Here's how you can mitigate risks and cybersecurity threats in the hospitality sector with new technology.

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In the hospitality sector, cybersecurity is as crucial as customer service. As you strive to provide guests with memorable experiences, it's vital to ensure their personal information is safeguarded. With cyber threats evolving rapidly, leveraging new technology is key to protecting your business from data breaches, financial loss, and reputational damage. By understanding and implementing the latest security measures, you can create a safer environment for both your guests and your operations.

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1 Risk Analysis

Before you can protect your hospitality business, you must understand the risks. Conduct a thorough risk analysis by identifying which data is most sensitive, where it is stored, and how it is used. This will help you prioritize your cybersecurity efforts. You should also consider the potential impact of different types of cyber attacks, such as ransomware or phishing scams, and how they could affect your operations. This analysis will form the foundation of your cybersecurity strategy.

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Satish Narayanan

Co-Founder & CEO | Managed Security | Cloud Security | Forbes Technology Council Member
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It would be an effective strategy to include Risk Analysis as a continuous activity rather than a customary one-off activity.

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Joseph Cox

CISO & Chief Compliance Officer at OFFSITE, LLC
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As many new cybersecurity risks are now uncovered daily, penetration testing and internal audits alone are not enough to keep pace with the creation of new risk. Partnering with a managed security provider that will run frequent scans of your environment to uncover the latest risks- and aid your teams in patching and reconfiguring to remediate newly uncovered threats is now strongly recommended for all organizations.

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2 Staff Training

Your staff are often the first line of defense against cyber threats. Provide regular training to ensure they understand the importance of cybersecurity and are aware of the latest threats. Teach them to recognize signs of phishing emails, the importance of strong passwords, and proper handling of guest information. By empowering your employees with knowledge and best practices, you can create a human firewall that significantly reduces the risk of a breach.

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Satish Narayanan

Co-Founder & CEO | Managed Security | Cloud Security | Forbes Technology Council Member
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Staff training or Security Awareness training has to be part of the HR training process with feedback and evaluation mechanisms in place. These awareness training should be updated with some recent threat scenarios as well.

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3 Secure Systems

Upgrade your technology to include secure systems that are designed to withstand cyber attacks. Implement firewalls, use encryption for sensitive data, and ensure that all software is regularly updated to patch vulnerabilities. Consider adopting a secure cloud-based system for storing guest information, which often comes with advanced security features. By keeping your systems up-to-date and secure, you're taking a proactive step in safeguarding your business.

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Joseph Cox

CISO & Chief Compliance Officer at OFFSITE, LLC
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Consider applying a Cloud based, Zero-Trust service that incorporates an enforced VPN technology, along with rulesets that limit connection options for all systems. This effectively pushes out key firewalling rules to your individual systems, rather than relying upon large centralized firewalls to manage connectivity and enforcement from a limited set of locations. This can provide the Hospitality industry with the ability to reduce connectivity costs while simultaneously improving an IT team's toolset for enforcing secure computing across your organization.

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4 Access Control

Implement strict access control measures to ensure that only authorized personnel can access sensitive information. Use multi-factor authentication (MFA) for an added layer of security. This could include something the user knows (like a password), something they have (like a smartphone), or something they are (like a fingerprint). By controlling who has access to what data, you minimize the risk of insider threats and make it harder for attackers to gain entry.

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5 Incident Response

Have a robust incident response plan in place to quickly address any security breaches. This plan should outline the steps to take when an incident occurs, including containment strategies, communication protocols, and recovery processes. Regularly test and update your plan to ensure it remains effective against new threats. A well-prepared response can limit damage and restore systems more rapidly, maintaining trust with your guests.

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6 Continuous Monitoring

Finally, continuously monitor your network for unusual activity that could indicate a cyber attack. Use intrusion detection systems and regularly conduct security audits. By keeping a vigilant eye on your network, you can detect threats early and respond before they escalate. Continuous monitoring is an ongoing process that adapts to new threats and technologies, ensuring your hospitality business remains a step ahead of cybercriminals.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Abdulmajeed Almoharib

Senior Cyber Security Expert | MSc in Cybersecurity | CISM | CRISC | CCSK | ISO27001 LA | GRCP | GRCA | CIPM | CDMP | CDPP | IDPP | Security+ | CCNA | CCNP-S
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All of these are basic controls which are applicable not any industry and not specific to the hospitality sector. I haven’t cane across a tailored regulation or standard that only applies to the hospitality industry.

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Here's how you can mitigate risks and cybersecurity threats in the hospitality sector with new technology.

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1 Risk Analysis

2 Staff Training

3 Secure Systems

4 Access Control

5 Incident Response

6 Continuous Monitoring

7 Here’s what else to consider

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