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Here's how you can master the art of giving and receiving feedback in the workplace.

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Mastering the art of feedback is a pivotal component of decision-making in the workplace. Feedback, when given and received effectively, can lead to improved performance, better relationships, and a more cohesive work environment. It's a two-way street that requires both courage and humility, whether you're on the giving or receiving end. Learning to navigate this process is not just about being heard, but also about fostering an atmosphere of trust and continuous improvement. By enhancing your feedback skills, you empower yourself and others to make informed decisions that benefit the entire organization.

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Sandip Sen

Growth Focused Business Development Leader | 4X Linkedin Top Voice | Driving Order Book and Business Diversification…

1 Cultivate Trust

Trust is the bedrock of effective feedback. Before diving into feedback sessions, ensure you've built a foundation of trust with your colleagues. This means consistently demonstrating reliability, respect, and empathy in your interactions. When trust is present, feedback is more likely to be received as constructive rather than critical. Remember, your goal is to encourage growth and learning, not to assign blame or assert dominance. Approach feedback with the intent to support and uplift, and you'll pave the way for open, honest communication.

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Anhad Prakash

Experienced in EPC Project-Management profession, Project-Coordinator, Projects-Execution, Project Material supply Management, Site-Coordination, PMO Management, Resource Management, Planning & Controls, Budget and Cost.
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Be Specific and Objective: Focus on specific behaviors and outcomes rather than personal traits. Use concrete examples to illustrate your points. Use the "Sandwich" Method: Start with positive feedback, address areas for improvement, and end on a positive note. This helps to make the recipient more receptive to constructive criticism. Be Timely: Provide feedback as close to the event as possible to ensure relevance and clarity. Timely feedback helps individuals make immediate adjustments and improvements. Focus on Behavior and Impact: Discuss the behavior and its impact on the team or project, not the person’s character. This helps to keep the feedback objective and less likely to be taken personally.

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2 Mindful Timing

Timing is everything when it comes to feedback. You must be strategic about when to offer feedback for it to be most effective. Avoid moments of high stress or emotion, and instead choose a time when both you and the recipient are in a receptive state of mind. Immediate feedback can be beneficial after specific events, but sometimes it's better to allow for some reflection. Be sensitive to the context and the individual's workload—overwhelming someone with feedback when they're already under pressure can be counterproductive.

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Sandip Sen

Growth Focused Business Development Leader | 4X Linkedin Top Voice | Driving Order Book and Business Diversification for Power & Railway Infrastructure Organizations through Strategic Partnerships & Market Intelligence.
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When giving feedback, timing is key! Avoid high-stress moments or when the recipient is overwhelmed. Choose a calm and receptive time for both parties. Immediate feedback can be valuable, but sometimes allowing for reflection is better. Be sensitive to workload and context – don't overload someone already under pressure.

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Sachin Kodagali

Senior Principal Engineer, V&V Manager @ Baxter | PhD in Computer Science
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We generally think of what feedback to give, but its not the what its the when that determines effectiveness of the feedback. You want to tell someone they need to improve big time on a critical project, should you do it at this instant or later (in a day or two) determines how said person takes feedback. Factors that determine timing is state of mind of person, circumstances he and team is going through and your view of what's the best time. Remember whatever feedback you give never forget to appreciate someone, there is no bad time for that

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3 Constructive Approach

The way you frame your feedback can significantly impact how it's received. Use a constructive approach that focuses on behavior and outcomes rather than personal attributes. Start with positive observations to reinforce what's working well, then move on to areas for improvement. Be specific and provide examples to avoid ambiguity. Instead of making demands, suggest actionable steps for change. This approach not only makes feedback more palatable but also more actionable.

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4 Active Listening

Feedback is a dialogue, not a monologue. When giving feedback, practice active listening. This means fully concentrating on the speaker, understanding their message, and responding thoughtfully. Don't interrupt or jump to conclusions. When receiving feedback, listen with the intent to understand, not to reply defensively. Ask clarifying questions if necessary, and acknowledge the feedback given—even if you need time to process it before responding or making changes.

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5 Emotional Intelligence

Emotional intelligence plays a crucial role in both giving and receiving feedback. Be aware of your own emotions and manage them effectively. Recognize that receiving feedback can be challenging and may trigger a defensive response. Similarly, when giving feedback, be mindful of the other person's emotional state. Tailor your delivery to be empathetic and encouraging, not harsh or dismissive. This sensitivity will make the feedback process more comfortable and productive for everyone involved.

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Sandip Sen

Growth Focused Business Development Leader | 4X Linkedin Top Voice | Driving Order Book and Business Diversification for Power & Railway Infrastructure Organizations through Strategic Partnerships & Market Intelligence.
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Navigate feedback with emotional intelligence! For both giving and receiving, manage your own emotions and recognize that feedback can be sensitive. When delivering feedback, be mindful of the recipient's feelings and tailor your approach to be supportive and constructive, not critical or dismissive. This empathy ensures a productive and positive feedback experience for all

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6 Continuous Practice

Like any other skill, mastering feedback requires practice. Don't shy away from feedback opportunities; instead, seek them out as chances to refine your approach. Reflect on what works and what doesn't, and be willing to adjust your methods accordingly. Over time, you'll develop a more nuanced understanding of how to give and receive feedback effectively, which will enhance your decision-making ability and contribute to a more dynamic work environment.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can master the art of giving and receiving feedback in the workplace.

1

2

3

4

5

6

7

1 Cultivate Trust

2 Mindful Timing

3 Constructive Approach

4 Active Listening

5 Emotional Intelligence

6 Continuous Practice

7 Here’s what else to consider

Decision-Making

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Here's how you can master the art of giving and receiving feedback in the workplace.

1

2

3

4

5

6

7

1 Cultivate Trust

2 Mindful Timing

3 Constructive Approach

4 Active Listening

5 Emotional Intelligence

6 Continuous Practice

7 Here’s what else to consider

Decision-Making

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