Here's how you can integrate new technology into your IT strategy.

In a fast-changing and connected world in the wake of AI, when adopting any technology to meet an organization's needs, it is important to establish a clear objective and ensure that any solutions implemented will not only improve efficiency or productivity at silos but could play a part in contributing to the cross-functional or end-to-end orchestration necessary to achieve strategic business goals. A second reason for focusing on end-to-end is to create game-changing value-creation opportunities by operationalizing AI to dynamically adapt the end-to-end orchestration instead of the current state of applying AI to specific tasks.

Antes de tudo, é crucial entender as necessidades e dores dos nossos clientes e como as novas tecnologias podem ajudar a alavancar solu??es que endere?am essas dores. Isso pode abrir melhorias nas jornadas atuais dos clientes ou até gerar novas linhas de receitas com novos produtos. Outro ponto é entender como as novas tecnologias podem gerar mais eficiência dentro do contexto atual dos negócios da empresa proporcionando maior eficiência operacional.

Assess the needs but also the true benefits, This is especially true with the drive to AI. Use case is key, understand the what, why, how and increasing the risk. Go into it with eyes open.

Find out the real ‘why’ of the business need first and foremost. What is the problem you are trying to solve or the opportunity you are trying to realise.

Planning to integrate the latest and trending technologies not aligned with the organization's challenges and objectives leads to negative outcomes. With deep knowledge of your organization's unique requirements, pain points, and opportunities based on careful assessment involving all stakeholders, you can begin to evaluate which technologies have the greatest potential to drive meaningful improvement, considering compatibility with existing infrastructure, the level of effort required for implementation, and the long-term maintenance and support. Importantly, this assessment process should be an ongoing one. As your organization's needs evolve and new technologies emerge, you'll need to continually re-evaluate your technology strategy.

Don't research technology first. Research people who have experienced these technologies, what benefits they have derived and whether they have been successful. That is, examine the problem you're looking to solve, and find others that have done that. Then find out what they used. The technology is second. When you recruit a new employee, the key question on a reference call should be "would you recruit them again". If you can during your research ask "would you use this technology again" ...

- When researching options, it's crucial to: - Stay updated with the latest industry trends. - Understand both the capabilities and limitations of different technologies. - Remember that the most popular technology may not always be the best fit for your needs. - Weigh the benefits against the costs. - Consider the long-term implications of integrating new technology into your IT strategy. - This approach ensures you make informed decisions that align with your organization's goals and resources.

the best fit for the organisation should also take into account: - existing tools: most organisation have a plethora of tools that are not used… its important to understand “why” - ways of working: what are the unique ways in which your organisation works, and why has existing tools or previous attempts failed (inevitably you will find that there has been previous attempts to do what you are tying to do) - change management: failing to plan the organisational change is planning to fail

Remember that any new technology should be considered as a part of the wider technology ecosystem. AND If this technology has a different release/update cadence to other elements in the estate..is this going to cause challenges in terms of managing the overarching IT Service if which this may be one element

Once you've pinpointed the areas for improvement, research your options thoroughly. I recall a project where we needed a robust cybersecurity solution. Despite the hype around new AI-driven tools, we found through careful research that a well-established, less flashy platform offered better integration with our existing systems and superior vendor support. By weighing benefits against costs and considering long-term implications, we chose a solution that not only met our security needs but also fit seamlessly into our IT strategy, proving that the newest tech isn't always the best fit.

When planning integration, consider leveraging agile methodologies to allow for iterative improvements and quicker adaptation to any unforeseen challenges, ensuring a smoother transition and better alignment with business objectives.

Experimentation and Testing are the key in terms of any kind of rollout. While we can be confident with our decision(s), it's important to have a healthy attitude towards one's own limitations. If the feedback isn't positive, it's the whole journey all over again and probably short term amends or a complete rollback. It's always best to correct course, rather than take a path along a tangent.

Armed with a clear understanding of our requirements and available options, the next step is to meticulously plan the integration of new technology into our IT strategy. This plan should encompass a detailed timeline, budget considerations, and allocation of resources. Anticipating potential disruptions to current operations and planning for a smooth transition period are essential components. Equally crucial is providing comprehensive training for our staff, ensuring they are proficient and comfortable with the new technology to maximize its benefits.

When integrating new technology, we often build new solutions or use it to complete specific scopes of work. This process usually requires allocating more time than usual in our development plans, particularly because implementing certain features might be faster using existing technologies. The risk associated with such implementations is also higher due to potential unknown limitations of the new technology. Even with thorough research, full awareness of these limitations often isn’t possible until the application or module is built. In many cases, we've found that the documentation for the technologies we were implementing was incomplete, especially in edge cases that emerged later.

We needed to upgrade our CRM system to improve customer relationship management and streamline sales operations. I created a detailed integration plan that included a timeline, budget, and resource allocation, while anticipating potential disruptions and scheduling a transition period. We organized training sessions to ensure staff proficiency with the new system. As a result, the CRM was seamlessly integrated, leading to a 20% increase in sales efficiency and a 15% improvement in customer satisfaction, demonstrating the value of thorough planning and training.

Testing is of paramount importance, and we must never compromise on unit, functional, integration and load testing. However, there will always be edge cases and real-world scenarios that may not be anticipated during the during phase. In my experience, version toggling is a highly recommended approach if it is feasible. If version toggling isn't possible, conducting a parallel run with a limited number of users in production can provide invaluable insights, regardless of the extensive testing conducted in the lower environments.

While integrating new technology might seem to invite more issues or bugs, this isn't always the case. Sometimes, the incidence of problems can be comparable to those encountered with established technologies. Regardless, thorough testing is crucial. It ensures that any potential issues—whether they are more, less, or equal to those experienced with older technologies—are identified and addressed before full deployment. This step is essential to guarantee the stability and functionality of the new system.

Testing should be conducted at an operator level, the people who use the technology on a day to day basis should ultimately be the testers relaying feedback. If you’re only testing the technology with power-users or the elite of your business unit, then you won’t be able to capture challenges that impact the rest of the team. Your technology should be user friendly for everyone on the team, not just the superstars.

Before rolling out new technology across the organization, thorough testing is essential. When we introduced a cutting-edge AI-driven analytics tool, we set up a controlled environment that replicated our real-world operations. During testing, we discovered a critical bug that could have disrupted our data processing. By involving key users in the testing phase, we gathered invaluable feedback that highlighted user experience improvements and additional training needs. Addressing these issues early ensured a seamless deployment, ultimately boosting our data analysis capabilities and driving a 30% increase in operational efficiency.

Before implementing new technology, test it thoroughly. This process helps find problems before they get worse. Test in a similar environment to your actual operations. It is important to get feedback from users who test the new technology. This helps to improve the user experience and identify any training needs. This testing makes the transition and performance better when the technology is fully deployed.

During my experience, I found that failing to execute often comes from a lack of a robust project management framework to oversee the rollout. Assign a dedicated project manager to coordinate efforts, track progress, and address any issues promptly. Regular status meetings and updates can help maintain momentum and ensure everyone stays aligned with the project goals. Additionally, gather continuous feedback from users to identify any pain points and opportunities for improvement. Provide ample training resources and create a support system to assist employees in adapting to the new technology. This careful execution can significantly enhance the likelihood of achieving the desired outcomes and maximizing the benefits of the new technology.

When you're rolling out the new tech, don't forget to plan as meticulously as you did for the integration. Start with a pilot or phased approach, gradually introducing the new tech to different parts of your organisation. This allows you to manage any unexpected challenges and make adjustments before you go live. Keep everyone informed and provide support to help them transition. This methodical approach ensures a smooth and successful rollout of the new tech across your organisation.

The execution of your rollout should be as meticulously planned as the integration itself. When we deployed a new learning platform for over 25,000 employees, we started with a pilot program in one department before gradually introducing it to the entire organization. This phased approach allowed us to manage unforeseen challenges and make necessary adjustments before full-scale implementation. We maintained clear communication throughout the process, keeping everyone informed about what to expect and providing support to ease the transition. This careful execution led to a smoother adoption, minimized disruptions, and ultimately enhanced organizational learning and development.

The execution of your rollout should be as meticulously planned as the integration itself. It's best to start with a pilot program or a phased approach, gradually introducing the new technology to different parts of your organization. This allows you to manage any unforeseen challenges more effectively and make necessary adjustments before a full-scale implementation. Communication is key during this phase; keep everyone informed about what to expect and provide support to ease the transition.

Telemetry should be build into design so monitoring for performance, adoption metrics, friction is ingrained in the culture and not an after thought.

Hay espacio para aplicar la metodología Lean a la implementación tecnológica. Partir de una mínima implementación viable, medir el impacto, aprender e iterar.

Define KPIs such as operational efficiency, productivity, user satisfaction and return on investment. The use of dashboards and analysis SW facilitates the monitoring of these indicators. Performing periodic reviews and obtaining continuous feedback from users allows you to adjust strategies and optimize performance. Data analysis helps identify opportunities for improvement and problems. Informing stakeholders with clear reporting ensures transparency and alignment.Fostering a culture of continuous improvement ensures that technology remains current and aligned with organizational needs.Ensure that the technology implemented not only meets expectations, but also provides long-term sustainable benefits and maintains a competitive advantage.

Monitoring ROI is very important when implementing new technologies but a company needs to realize that some technologies will never break even or come even close to that. Not every new technology will have a positive ROI but needs to be implemented into the company for it to stay competitive or relevant on the market. Investments into technology can be spread into “Qualifiers” and “Competitive” the qualifiers are the one that will not bring positive ROI but are necessary- like ERP implementation or new cybersecurity solution. On the other hand “Competitive” investments are the ones that can differentiate the company and contribute towards overall competitive advantage. Those technologies can be measured using ROI or other similar metrics.

While monitoring the impact on business operations and adoption rates is important, ensuring Quality of Life (QoL) from a sustain perspective is even more crucial. Any new technology will go through an adoption ramp-up. Once the adoption rate reaches an optimal level based on the speeds & feeds forecast, monitoring performance becomes critical. This is where scaling and necessary additional automation come into play. It's essential to consider how these factors affect the QoL for the individuals supporting the system.

Couldn't agree more. The technology landscape will always remain changing. In fact, one of the places I keep going to often is the #Gartner #Hype #Cycle to see what is trending. Even if we do not use the latest and upcoming tech ourselves, our customers, business leaders and colleagues depend on us to suggest the right options in most of our engagements and discussions. Being informed and up-to-date is the least we can do.

To ensure a seamless integration of new technology with the current system, the following assessments are required: -Technical Feasibility:Conduct a thorough analysis to determine whether the current system can integrate with new technologies from a technical perspective (Monitoring,Vulnerability mngt,Security,etc) -Legacy System Modernization:Evaluate the need for new technology to replace or modify the current legacy system. -System Capacity and Performance( infra,nw, etc) -Implementation Strategy: Determine the best approach for expanding the system(Big bang,Gradual or Hybrid approach) Process Changes and Impact(business processes,Training and support) Also there are many domains you should consider from more alignment..

Staying informed about emerging technologies especially artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT) is extremely crucial. Even if these technologies aren’t immediately relevant, they could profoundly shape your future operations and must be implemented otherwise you will be left behind.

When you’re integrating new technology into your IT strategy, it’s really important to create a culture of adaptability and learning within your organisation. Make sure your employees are ready to embrace change and give them the chance to keep learning and developing their skills. Also, make sure your IT infrastructure is flexible enough to cope with future tech developments and changing business needs. If you create a dynamic and forward-thinking environment, you can make sure your company stays agile and resilient in the face of technological change.

Adoption of technology or new tool is very much more important, since it involves and buy-in from people, that is real challenge. Since integration is programming stuff, it can be done easily but rolling out new tools and technology is a real challenge. Rollout plan also talks about training, monitoring the usage and frequent check-in with end users to see the real impact.