Here's how you can integrate continuing education into your customer service role.

No trabalho, como glosador (decifrador e intérprete de leis), tenho o objetivo, valendo-me da hermenêutica, facilitar a compreens?o e a devida aplica??o das leis, no cotidiano forense. Ilimitadas leituras e consultas s?o exigidas para se chegar a um consenso intertextualizado para definir o melhor pensamento interpretativo do tema proposto. Ao longo de mais de 40 anos, sempre no mesmo diapas?o, produzi algumas centenas de obras jurídicas, destacando-se uma com mais de 11.000 páginas, que mesmo publicada, encontra-se em constante aprimoramento. Trabalho com resultado, exige foco, concentra??o, renúncia, dedica??o e persistência. Esta é minha trajetória e meu legado. Construa a sua.

Com experiência de mais de 10 anos em atendimento, fui me aperfei?oando, mas também sempre gostei de ajudar as pessoas, por isso gosto muito de trabalhar nessa área.

Want to level up your customer service game? Start by pinpointing areas for improvement! Are you struggling with new tech? Falling behind on customer expectations? Or maybe you're looking to sharpen your problem-solving skills? Identify the gaps and you'll be able to seek out the right training to supercharge your skills and stay ahead in the industry!

One thing I’ve found useful is to “become the customer” and request service by companies in related industries. Seeing this interaction from the opposite foot can help us understand what we can do better, but also, what we do great already.

Defina objetivos claros e mensuráveis para a educa??o continuada. Alinhe esses objetivos com as necessidades da equipe e dos clientes. Estabele?a prazos realistas para a implementa??o e avalia??o. Garanta o apoio da lideran?a e dos recursos necessários.

I believe it’s important when you get to a certain point in your career to look through the lenses from a different point of view. Are you where you want to be? Can you see yourself doing the same job, 1-2-5 years down the road? If not, what can you do to change that outcome. For me, I think the next step is obtaining my MBA to sling shot myself into the next phase of my career. I’m confident by obtaining my MBA it will open doors that were previously shut. Take a step back and look your long term career goals, how are these obtainable?

Las metas deben ser medibles, en servicio al cliente el enfoque en satisfacción es un indicador importante. Un ejemplo de meta puede ser la baja en reclamos, en un lapso de 6 meses, ya que la mejora en servicio debe ser constante para que genere resultados.

Identify needs to set goal: Assess areas for improvement and industry trends. - Set SMART goals: -Clearly define the skill or knowledge to acquire. - Establish metrics to track progress. - Ensure goals are realistic and attainable within given resources. - Align goals with job responsibilities and career aspirations. -Set a deadline for completion to maintain focus and motivation. - Regularly review and adjust goals to reflect evolving needs and priorities.

Reconocimiento y Recompensas: Establece un sistema de recompensas para ti mismo cada vez que alcances una meta. Celebrar tus logros, por peque?os que sean, puede aumentar tu motivación y mantenerte enfocado en tus objetivos a largo plazo.

Pesquise e selecione conteúdos, cursos e materiais relevantes. Considere uma variedade de formatos, como workshops, treinamentos online, mentorias, etc. Envolva especialistas internos ou externos para conduzir as atividades de aprendizado. Avalie ferramentas e plataformas que facilitem a entrega do conteúdo.

- Ensure relevance to identified areas for improvement. - Select resources that accommodate preferred learning methods and fit into available timeframes. - Focus on engaging with a few high-quality programs rather than overwhelming yourself with numerous courses. - Research the credibility of the resource provider and reviews from past participants. - Ask colleagues or mentors for recommendations based on their experiences. - Regularly assess progress and adjust resources as needed to stay on track toward goal achievement.

Leveraging my extensive network and expertise, I curate a range of resources to support our team's ongoing learning journey. This could include recommending reputable online courses, organizing in-house workshops led by industry experts, or facilitating peer-to-peer learning sessions.

Online courses: Utilize online resources like webinars, tutorials, or certification programs to expand knowledge. Certifications or specializations: Pursue specialized training or certifications relevant to your industry or role, such as ITIL for IT support or CCA for customer service.

There are a lot of free courses that will help you stay up-to-date with emerging technologies. Pursuing certifications is optional but helpful.

Continuous refinement through real-world application ensures that learning is not static but a dynamic process. I like sharing my learnings with my team and my peers to get support in implementing new learnings in my day to day life

Incentive a equipe a implementar imediatamente o que aprenderam. Crie oportunidades para que a equipe pratique e aplique novos conhecimentos. Forne?a feedbacks construtivos e orienta??o durante a aplica??o. Acompanhe o progresso e o impacto nos resultados do atendimento ao cliente.

I ensure that the insights gained from training are seamlessly integrated into our day-to-day operations. Through regular coaching, feedback sessions, and real-world simulations, I empower my team to confidently apply their newfound knowledge and skills while maintaining a human touch in every interaction.

Importante que nuestros colaboradores de servicio al cliente tengan claro cual es el objetivo de obtener más aprendizaje, técnicas o recursos y en este caso el objetivo primordial es la aplicación en su puesto de trabajo para que genere resultados, a corto, mediano y largo plazo.

Volvemos al mismo punto de aprendizaje , creo que la mejor forma de aprendizaje sin poner en riesgo la actual actividad en ver videos de forma gratuita en tiempo libre o en momentos que nosotros podamos no dejar de lado otros aspectos cotidianos de una vida ya formada y en curso

The best way to learn something and test your knowledge is by teaching someone else. That can be as simple as sharing quick tips!

Incentive a equipe a compartilhar suas descobertas e melhores práticas. Crie espa?os de discuss?o, como reuni?es ou grupos de estudo. Documente e dissemine os aprendizados em toda a organiza??o. Reconhe?a e celebra-te os sucessos da equipe.

-Host formal training sessions or workshops to share insights and new knowledge. - Engage in casual discussions or lunch-and-learn sessions to facilitate knowledge sharing. - Collaborate on projects or team initiatives that apply newly acquired skills or concepts. - Encourage open communication channels for sharing experiences and best practices. - Lead by example by actively participating in knowledge-sharing activities. - Utilize digital platforms such as intranet forums or communication apps for virtual collaboration. - Seek feedback from team members to gauge effectiveness and identify areas for improvement in knowledge sharing practices.

Apart from sharing your insights and new knowledge or skills with your team, you can Learn about other departments or roles to provide more comprehensive support. You can also find a mentor who can guide and support your ongoing learning and development skills.

Revise periodicamente os objetivos e metas de educa??o continuada. Avalie o impacto das atividades de aprendizado nos resultados do atendimento. Identifique oportunidades de melhoria e ajuste o plano conforme necessário. Mantenha um ciclo contínuo de aprendizado e aprimoramento.

La constancia y la retroalimentación en tiempo es lo único que mantendrá la motivación y generará una mejora continua tanto en la persona como en la compa?ía porque habrán clientes mejor atendidos, personas mejor lideradas y colaboradores gestionando sus habilidades.

Self reflection is important in every facet of life. I’m a young professional and never thought about this until recently. The last 6 months have been eye opening as I reflected on my career and what path I’m currently headed down. If you want to succeed it starts with you. Remember that you control your own destiny. Reflect monthly, quarterly, semi-annually. Ask yourself “am I where I want to be?” Set goals for yourself, one by one check these goals off. This is a great starting point to getting to where you want to be. Self reflection is more important than you think, as you progress through your career I believe this becomes more apparent. Get ahead of the curve and be proactive. You will thank yourself in the long run.

The best way you reflect regularly is to never stop learning. The day you stop learning is the day you begin to fail. By doing that you begin to collect a wealth of knowledge that can always be taught to someone else

Alinhe a educa??o continuada com a estratégia geral da organiza??o. Integre a educa??o continuada aos processos de desenvolvimento de carreira. Crie incentivos e reconhecimento para a participa??o da equipe. Monitore tendências e inova??es no setor de atendimento ao cliente.