Here's how you can identify an imbalance between work and personal life in a Customer Experience career.

It involve observing more subtle and indirect signs, such as: Quality of Relationships: Notice if your interactions with family, friends, and colleagues become strained or superficial. Frequent conflicts or a lack of meaningful communication can indicate imbalance. Productivity and Creativity: Observe changes in your productivity and creativity. Emotional State: Pay attention to your emotional well-being. Persistent feelings of irritability, anxiety, or detachment can be red flags. Sleep Patterns: Track your sleep quality and duration. Consistent sleep disturbances, whether due to overthinking about work or simply having no time to rest, are significant indicators.

In some well-established companies, working overtime to meet our work goals is considered a sign of laziness, unless we are part of the technical support and customer service teams; In these cases it is very common that people are ready to serve from minute zero to the last minute of their working hours, which hides a swindle that is too normalized, very often the worker is forced to prepare for work long before the beginning of the working day and to extend it every time he meets a last minute customer, this extra time is not paid and harms the quality of life of the worker, the preparation for work is part of the working day and the closing of work is also part of it.

You will notice the imbalance if you are regularly working late or on weekends. Frequently skipping breaks or meals due to workload is also a sign that you need to adjust.

When you have an imbalance between work and personal life in a Customer Experience career often begins with monitoring stress levels. High stress levels are a clear indicator, especially in customer-facing roles that demand constant engagement and problem-solving. By paying attention to your stress, you can pinpoint when your work is encroaching on your personal life, allowing you to take proactive steps to restore balance. Recognizing this imbalance early is crucial for maintaining both your professional effectiveness and personal well-being.

Sometimes, taking one step back is necessary to allow you to move two or more steps ahead. Ignoring excessive stress and pushing yourself to get things done can lead to poor decisions, lower work quality, and increased rework, ultimately impacting the level of service you provide to your customers. To manage stress and maintain high productivity, consider adopting proven strategies such as taking regular breaks throughout the day, prioritizing tasks, delegating responsibilities, setting aside focused time for important work, practicing meditation or engaging in physical activities to relieve pressure. Implementing these techniques can help you work more efficiently and maintain a high standard of service.

Segundo uma trilha de conhecimento em Experiência do Cliente da Salesforce, só pode haver uma boa experiência do cliente quando há uma boa experiência do agente (pessoas colaboradoras). Por isso, é responsabilidade da companhia zelar para que as pessoas colaboradoras estejam tendo uma rotina que seja saudável e que n?o abra margens para exageros e sobrecargas. Ser agente de experiência e sucesso do cliente exige muita inteligência emocional e resiliência, pois lidar com a pessoa consumidora, embora você domine o mercado, pressup?e surpresas, gest?o de reclama??es e atritos. Se você, como gest?o, n?o promove um ambiente saudável, necessariamente o servi?o ao consumidor final será prejudicado.

Feeling overwhelmed, anxious, or stressed most of the time. Difficulty concentrating or making decisions. Decreased job satisfaction or motivation.

If you are limited time for family, friends, and hobbies that is a sign. Also missing important personal events or milestones.

Increased frequency of illnesses will certainly occur if you are not balanced. Persistent fatigue, headaches, or other stress-related symptoms.

Everyone talks about customer experience, but what about employee experience? One without the other is impossible. To deliver a great customer experience, you first need engaged and happy employees. It is crucial to measure eNPS to know their overall well-being. Also, hold sessions with them to find out how to improve their experience.

In my experience, the ability to pursue personal goals and engage in hobbies is crucial for maintaining a healthy work-life balance, especially in demanding fields like Customer Experience (CX). If you find that your job is consuming so much of your time and energy that you're neglecting personal interests and goals, it's a clear indicator of an imbalance. Start by taking a step back and assessing your current situation. Reflect on your typical week: How much of your time is spent working? Are you bringing work home, extending your work hours into your personal time? Are your personal goals and hobbies being consistently pushed aside due to work demands?

Incorporate regular exercise, healthy eating, and relaxation techniques into your routine. Make time for activities that bring you joy and relaxation.