登录查看更多内容

点击“继续加入或登录”，即表示您同意遵守领英的《用户协议》、《隐私政策》及《Cookie 政策》。

Here's how you can handle conflicts arising from differing opinions or perspectives as a software tester.

由人工智能和领英社区提供技术支持

In the dynamic field of software testing, you're bound to encounter differing opinions and perspectives. It's an inevitable part of the process when various stakeholders are involved, each with their unique insights and priorities. As a software tester, your role isn't just about finding bugs; it's also about navigating the interpersonal complexities of the job. Handling conflicts constructively can lead to better outcomes for the software and the team. Let's delve into how you can manage these situations effectively, ensuring that differing views contribute to the quality of the product rather than hinder it.

此文章中的业界达人

由社区从 4 条内容中精选。了解更多

Edison Virto

?Transformación Digital ?Innovación ?Project Manager ?Cloud & DevOps ?Desarrollo y Testing Agile ?CMMI ?TMMI
Damanbir Singh Kalra

Junior QA Analyst at Binary Stream Software | QA intern at QASource | CSE Graduate ?? |

1 Embrace Empathy

Understanding the perspectives of others is crucial in resolving conflicts. As a software tester, you should practice empathy by considering why someone might have a different opinion. Developers, for instance, may be protective of their code, while project managers are often more concerned with timelines. By acknowledging their viewpoints, you can address concerns without dismissing them, fostering a collaborative environment where each voice is heard and respected.

添加您的观点

Edison Virto

?Transformación Digital ?Innovación ?Project Manager ?Cloud & DevOps ?Desarrollo y Testing Agile ?CMMI ?TMMI
举报内容
La empatía nos permite ver las cosas desde una manera diferente a la nuestra. Desarrolla la capacidad de comprender lo que una persona podría sentir o pensar. (como piensa el Product Owner, Scrum master, líder técnico, QA/QE Lead, Developer)

已翻译

赞
Damanbir Singh Kalra

Junior QA Analyst at Binary Stream Software | QA intern at QASource | CSE Graduate ?? |
举报内容
1. When resolving conflicts, understand others' perspectives—developers protect their code, project managers prioritize timelines. 2. Practice empathy by considering why they hold different opinions. 3. Acknowledge viewpoints to address concerns respectfully, fostering collaboration and mutual respect.

已翻译

赞

2 Communicate Clearly

Clear communication is the backbone of conflict resolution. When expressing your findings as a software tester, be factual and specific. Avoid using ambiguous language that could lead to misunderstandings. If there is disagreement over a particular issue, provide evidence such as screenshots or log files to support your case. This approach not only clarifies your perspective but also keeps the discussion focused on the problem at hand rather than personal differences.

添加您的观点

Atif Shabbir

Test Automation Engineer (Freelance)
举报内容
Handling conflicts arising from differing opinions or perspectives as a software tester requires effective communication, collaboration, and problem-solving skills. Here's how you can approach and resolve conflicts in a constructive manner: 1. Listen Actively 2. Seek Understanding 3. Focus on Common Goals 4. Encourage Open Dialogue 5. Find Common Ground 6. Be Flexible and Willing to Compromise 7. Stay Objective 8. Involve Stakeholders 9. Use Data and Metrics 10. Agree on Next Steps 11. Reflect and Learn By following these steps and fostering a collaborative and respectful work environment, you can effectively handle conflicts arising from differing opinions or perspectives as a software tester.

已翻译

赞

3 Seek Common Ground

Finding common ground is a powerful way to diffuse tension. As a software tester, you share a common goal with your colleagues: to deliver a high-quality product. Remind everyone involved of this shared objective. Then, work together to prioritize issues based on their impact on the project's success. This strategy can shift the conversation from conflicting opinions to collaborative problem-solving.

添加您的观点

Md Maruf Rahman

ISTQB? Certified Tester | QA Automation Engineer | Cypress | WebdriverIO | Selenium |
举报内容
When conflicts arise from differing opinions or perspectives as a software tester, seek common ground to facilitate resolution. Listen actively to understand each party's viewpoint and look for areas of agreement or shared goals. Foster open communication and encourage constructive dialogue to explore alternative solutions collaboratively. Focus on finding a compromise that addresses the concerns of all parties involved while maintaining the integrity of the testing process. By seeking common ground and working towards a mutually beneficial outcome, you can effectively manage conflicts and strengthen relationships within the team.

已翻译

赞

4 Propose Solutions

When conflicts arise, it's beneficial to come to the table with potential solutions. As a tester, you have a unique understanding of the software's behavior and user requirements. Use this knowledge to suggest practical ways to address issues that satisfy all parties. Offering solutions demonstrates initiative and can help move the discussion forward constructively.

添加您的观点

5 Respect Decisions

Sometimes, after all discussions and suggestions, decisions will be made that you may not fully agree with. It's important to respect these decisions and move forward. As a software tester, your professionalism is reflected in how you handle such situations. Continue to perform your duties diligently, ensuring that even if certain decisions weren't your preference, the quality of the software remains uncompromised.

添加您的观点

6 Reflect and Learn

After resolving a conflict, take some time to reflect on what happened and why. Understanding the root causes can help you handle similar situations better in the future. Consider what communication strategies worked well and what could be improved. Learning from each conflict not only helps you grow as a professional but also contributes to a more harmonious team dynamic over time.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Software Testing

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

Here's how you can handle conflicts arising from differing opinions or perspectives as a software tester.

1

2

3

4

5

6

7

1 Embrace Empathy

2 Communicate Clearly

3 Seek Common Ground

4 Propose Solutions

5 Respect Decisions

6 Reflect and Learn

7 Here’s what else to consider

Software Testing

给文章评分

感谢您的反馈

更多Software Testing相关文章

更多相关阅读内容

Here's how you can handle conflicts arising from differing opinions or perspectives as a software tester.

1

2

3

4

5

6

7

1 Embrace Empathy

2 Communicate Clearly

3 Seek Common Ground

4 Propose Solutions

5 Respect Decisions

6 Reflect and Learn

7 Here’s what else to consider

Software Testing

给文章评分

感谢您的反馈

查看其他技能