Observe.AI

Despite the rise of digital CX options, the survey below shows that customers still prefer the personal touch of phone calls when interacting with brands. ?? Takeaway: A balanced approach to customer support is crucial. Is your brand equipped to meet both digital and phone preferences? Check out more takeaways in the full report ?? https://lnkd.in/gN36HsBW

Tomorrow is our monthly demo, Meet Observe.AI: Conversation Intelligence for Contact Centers! Join our our very own Senior Sales Engineer, Nick Highers to learn how you can: ?? Improve Sales Execution and Revenue Growth ?? Reduce Compliance Risk ?? Understand Your Business and Enhance CX ?? Boost and Accelerate Agent Performance Save your spot: https://lnkd.in/gW5y_Ek8

This past week, our Observe.AI marketing team gathered for an offsite filled with collaboration, innovation, and plenty of fun! ?? From brainstorming exciting new ideas to strengthening team bonds, we’re coming back even more energized to continue driving growth and success. Ritu Kapoor Colette Wladyka Milind Pansare Joe Berenz Sana Khan Melinda A. Madison O'Carroll Michaela Lassig Jacquelyn Kenney Nathaniel Yip Sharni Bruce Medina Brandon Alvarado Rohit Viswanathan Aya Maeda

As businesses navigate their digital and AI transformations, there’s still no one-size-fits-all approach. Some companies are fully embracing digital platforms, while others stick to the traditional “call center” model. How is your brand balancing tradition with innovation? Let us know in the comments below?? Check out more of our findings here: https://ow.ly/lYpy50TIgeH

What an incredible week we are having at the 2024 Sandler Partners National Summit! ?? The Observe.AI team is having an amazing time connecting with industry leaders, partners, and innovators, all while showcasing how our AI-powered solutions are transforming contact center operations. ??? Swipe through to catch some highlights from the event and see how we’re helping businesses deliver world-class customer experiences. ?? Jim Tennant Scott Eastman Rachel Bruchanski

We're a week away from our monthly demo, Meet Observe.AI: Conversation Intelligence for Contact Centers! Join our our very own Senior Sales Engineer, Nick Highers to learn how you can: ?? Improve Sales Execution and Revenue Growth ?? Reduce Compliance Risk ?? Understand Your Business and Enhance CX ?? Boost and Accelerate Agent Performance Save your spot: https://lnkd.in/gW5y_Ek8

We’re proud to announce that G2 has recognized Observe.AI as a Leader in Usability and Implementation! ?? Our mission to empower contact centers with AI-driven solutions is validated by the positive feedback from our customers. Read the full blog to see why we're leading the charge in transforming customer experiences. ?? https://lnkd.in/gB2KEk8s

Observe.AI is headed to Texas to attend Consero Customer Experience & Contact Center Forum next week! ?? This event brings together leaders and experts to discuss cutting-edge strategies in customer experience and contact center management. Catch our VP of Product, Kolin Koehl and Head of Enterprise Sales, Luke Richardson as they get together to share insights on transforming contact centers with AI. Don’t miss this chance to connect and learn from industry pioneers!

We are heading to Huntington Beach next week as proud Gold Sponsors of Sandler Partners 2024 National Summit! ?? ?? Don’t miss our very own Scott Eastman, who will be speaking alongside Ben Edwards and Andrew Rustad in an insightful breakout session. What: "AI's Impact on Organizations Across Verticals and Industries" When: Tuesday, October 8th at 1 PM PST Join us to explore how AI is transforming businesses across sectors and discover new opportunities for innovation and growth!

?? DailyPay, Inc.'s Journey to 100% Quality Monitoring with Observe.AI In this clip, Ryan M. from DailyPay, Inc. shares how leveraging Observe.AI allowed them to move from manual, sample-based quality checks to 100% quality monitoring. The results? Improved agent performance and deeper customer insights, all in real-time. ?? Watch the full webinar for more insights! ??https://lnkd.in/gbbRsVBg