Here's how you can excel in manufacturing operations with high emotional intelligence.

When supporting manufacturing operations, I try to put myself in the shoes of whomever I am helping. They have expertise in other parts of the process that I may not see every day. I try to listen and understand what their problem is as well as what they are trying to do with the system that I am supporting.

I think that Manufacturing Operations benefits from working with cross-functional teams. Having high EQ helps to navigate the different personality types in different areas of an enterprise. For example IT and OT, knowing that IT stresses about security and OT stresses about completing improvements allows you to manage the conversation during cross-functional projects so that a secure solution in a timely fashion can be achieved.

Empathetic leaders foster a culture of respect and understanding, crucial for a thriving workplace. By actively listening to team members, addressing concerns, and valuing their contributions, leaders can boost morale and productivity. Emotional intelligence helps in recognizing team strengths, guiding effective collaboration, and mitigating conflicts. Prioritizing people alongside processes not only enhances performance but also builds a loyal, motivated workforce, driving sustainable success in manufacturing operations.

Empathy should be used at all levels when interacting with colleagues. We all have different skill sets and value to contribute to make the company better. As a Solutions Architect I have to influence people to help with tasks because they don't report to me, or they are in a different branch of the company. Treating everyone with respect and listening with an open mind I find leads to better solutions as a whole.

A competência de Inteligência Emocional é importante para gerenciar conflitos. Sob forte press?o para tomada de decis?es, talvez surjam quest?es que criem debates acalorados. Profissionais com essa soft skill também atuam como mediadores e tem facilidade de entender os lados da quest?o e buscar uma solu??o consensual.

Having a high EQ in Operations can be challenging. Displays of empathy or awareness of how others are feeling can be met with scorn or "being soft". This is often because many Operations spaces are predominantly men and hence the testosterone levels can be a high and restrict showing one's true feelings. However it is changing. As the Operations become more diverse in terms of gender and race, being aware of self and of how others is a powerful tool in bringing a team together. I have found that demonstrating empathy and vulnerability as a leader, allows others to do the same. The results are a more open and trusting environment where everyone is valued and this results in people being happy at work. Success naturally flows.