Here's how you can excel as a collaborative Account Manager by mastering key characteristics.

Muitas vezes eu ouvia as obje??es dos clientes, e ouvia e ouvia e ouvia de novo. O fato que me pegou foi de que ouvir é fácil, todos esperam isso, mas se você consegue ouvir e interagir, observando que muitas vezes haverá algo nas entrelinhas que n?o s?o ditas, ou n?o querem te dizer, você dará um passo enorme na sua mente, para ent?o vender à mente do interlocutor. Seja facilidade, seja um compartilhar do peso ou do medo de tal demanda.

Excel as a collaborative Account Manager by actively listening to clients. Understand their needs deeply, clarify expectations, and adapt strategies accordingly. This builds trust and fosters stronger, more productive client relationships.

There is a thin line between hearing and listening. Active listening a process which makes you a good listener. Its a process of concentrating, understanding, remembering and then responding to what client is saying. Understand their needs, concerns, expectations and take the feedback.

I find it's crucial to practice active listening. By truly focusing on what clients and team members are saying, I ensure that I fully understand their needs and concerns. This involves not just hearing their words but also paying attention to non-verbal cues and asking clarifying questions. Active listening helps build trust and ensures that everyone feels valued and understood.

To avoid future conflict and getting into sour relationship, have a clear conversation. Build the trust with client by maintaining transparency and consistency in conversation. Instead of giving a jargon of information, keep the conversation short and clear to avoid confusion.

Considero válido que, independente da tratativa, grau e intensidade, sua inten??o seja exposta da forma mais ajustada ao entendimento comum, para que os avan?os possam ser mensurados e mais importante, notados por todos. Como KA, é imprescindível deixar claro o que você pretende com tal empreendimento, pois na maioria das vezes, seus clientes internos n?o estar?o no mesmo hype que você para fazer o negócio acontecer. E só você sabe as "caras e bocas" que o cliente faz numa conversa contigo. Portanto, arregimentar os compromissos é fundamental, e isso pode-se obter com comunica??o amigável, simples e objetiva.

Clear communication is essential for effective collaboration. I always aim to articulate my points concisely and ensure that my messages are understood. This includes providing regular updates, setting clear expectations, and being transparent about any challenges or changes. Clear communication helps prevent misunderstandings and keeps everyone aligned and informed.

In my experience, adaptability is key to thriving in a collaborative environment. You should never sit still and always look to iterate and improve! I stay flexible and open to new ideas, adjusting my approach as needed based on feedback and changing circumstances. Being adaptable allows me to respond effectively to unexpected challenges and take advantage of new opportunities, ensuring that I can meet the needs of both clients and team members.

Num trabalho recente pude, mais uma vez, desfrutar do desafio de lidar com pessoas com especialidades diferentes, ent?o lidei também com essas mesmas pessoas que têm vis?es de resolu??o que divergem da minha, e tudo bem, isso é ótimo. Dessa forma, ao percebermos isso e considerarmos isso em nossa decis?o de caminharmos juntos na resolu??o de problemas, fará com que essas mesmas pessoas percebam que você percebeu, e considerou suas vis?es no projeto total. Isso é ser um time. Cada um com seu papel e know-how.

Problem-solving is where the magic happens in account management. When we collaborate with our team and clients, we not only find solutions but also build stronger relationships.

Consider the importance of continuous learning and self-improvement. One thing I've found useful is regularly seeking feedback from clients and colleagues to identify areas for growth. This feedback helps me refine my skills and adapt my approach to better meet the needs of those I work with. Additionally, staying updated with industry trends and best practices ensures that I bring fresh insights and ideas to the table, enhancing my effectiveness as a collaborative account manager. Investing in personal development through courses, workshops, and networking also contributes to ongoing growth and success!