Here's how you can evaluate yourself during a performance evaluation as a Field Service Engineer.

3 Customer Service

Customer satisfaction is a key performance indicator for Field Service Engineers. Reflect on your interactions with customers. Have you communicated effectively, managed expectations, and followed up to ensure resolution satisfaction? Consider any feedback or commendations you've received from customers, as these are strong indicators of your service level. Self-assessment in this area is essential as it directly affects your company's reputation and customer loyalty.

4 Efficiency & Productivity

Efficiency and productivity are measurable aspects of your performance. Evaluate if you've been completing tasks within the expected timeframes and if you've managed your schedule effectively to maximize the number of service calls or maintenance tasks completed. Think about how well you've utilized company resources and if there's room for improvement in managing your workload or administrative tasks.

5 Team Collaboration

Field Service Engineering often requires teamwork. Assess how well you've collaborated with colleagues, whether it's sharing knowledge, assisting in complex service calls, or supporting new team members. Consider the feedback from your team and if there are ways you could improve your collaborative efforts. Your ability to work well with others not only enhances service delivery but also contributes to a positive work environment.

6 Continuous Learning

The field of service engineering is constantly evolving, which makes continuous learning vital. Evaluate how proactive you've been in pursuing professional development opportunities, such as certifications or training sessions. Have you sought out new information that could benefit your role or shared knowledge with your peers? Your commitment to learning is a testament to your dedication to the profession and willingness to grow.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?