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Last updated on 2024年7月28日

Here's how you can enhance ERP system usability with feedback from end-users.

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Enterprise Resource Planning (ERP) systems are complex and vital for the seamless operation of businesses. By integrating various functions such as finance, HR, and supply chain management into a single system, ERP solutions can streamline processes and improve data visibility. However, the usability of these systems can sometimes be less than ideal, leading to frustration among end-users. Enhancing usability is critical for ensuring that businesses can maximize the benefits of their ERP investments. Involving end-users in the feedback process is a key strategy for identifying usability issues and driving improvements.

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1 Gather Input

To start enhancing your ERP system's usability, actively solicit feedback from those who use it daily. Set up regular meetings or surveys where users can share their experiences, challenges, and suggestions. This direct input is invaluable because it comes from the individuals who interact with the system in real-world scenarios. By understanding their needs and pain points, you can prioritize the areas that require immediate attention and make informed decisions about where to allocate resources for improvements.

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Amit Helaoo

Director | Principal Consultant | IFS Projects, HCM Expert | Solutions Architect
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User feedback is gold. Talk to the people who use the system every day. Ask what's good, bad, and ugly. This gives you a clear picture of what needs fixing.

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Charlie Shephard

??Director??ERP Implementation Consultant ??Solution Architect Field Service??Executive Advisory Board Member @ DiversyFund, Inc.
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I've found that gathering input even during the implementation organizations will improve ERP and team success. Feedback and surveys, along with automated testing of real world scenarios prior to new releases, training materials can be updated, reviewed and input provided.

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2 Analyze Feedback

Once you've collected feedback, it's essential to analyze it systematically. Look for common themes or recurring issues that multiple end-users report. This analysis helps you identify which aspects of the ERP system are causing the most significant usability problems. Understanding the root causes of these issues is crucial for developing effective solutions. It's also important to recognize positive feedback to know what features are working well and should be maintained or even enhanced further.

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Amit Helaoo

Director | Principal Consultant | IFS Projects, HCM Expert | Solutions Architect
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Find the pattern. Look for what everyone's complaining about. Figure out why it's a problem. Learn what works too. This tells you where to focus your energy.

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3 Develop Solutions

With a clear understanding of the issues, you can begin to develop targeted solutions to enhance your ERP system's usability. This might involve redesigning user interfaces for clarity and ease of use, simplifying complex workflows, or providing additional training and support materials. It's crucial to involve end-users in this process as well, ensuring that the solutions you're considering will effectively address their concerns and improve their day-to-day operations.

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Amit Helaoo

Director | Principal Consultant | IFS Projects, HCM Expert | Solutions Architect
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Fix what's broken. Use what you learned to make the system easier. Redesign screens, simplify steps, and give people more help. Get users involved. Make it work for them.

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4 Implement Changes

Implementing changes based on user feedback should be done with care to avoid disruption. Plan for a phased rollout of updates, starting with the most critical usability enhancements. This approach allows users to adapt gradually and provides an opportunity to gather further feedback on each change. Ensure that there's adequate support available during this transition period to help users navigate the updated system and address any issues that may arise.

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Amit Helaoo

Director | Principal Consultant | IFS Projects, HCM Expert | Solutions Architect
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Roll it out slowly. Don't change everything at once. Start with the biggest problems. Let people adjust. Be there to help. This makes the change smoother.

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5 Monitor Impact

After implementing changes, it's important to monitor their impact on ERP system usability. Collect ongoing feedback to assess whether the updates have resolved the issues users were facing or if further adjustments are needed. Monitoring should be an ongoing process, as ERP systems are dynamic and business needs evolve over time. By keeping a pulse on user satisfaction, you can continue to make iterative improvements that enhance usability and support operational efficiency.

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Amit Helaoo

Director | Principal Consultant | IFS Projects, HCM Expert | Solutions Architect
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Keep an eye on things. Check if the changes worked. Ask for feedback again. Things change, so keep improving. This keeps the system working for everyone.

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6 Iterate Process

Enhancing ERP system usability is an ongoing process that benefits from continuous feedback and iteration. Encourage a culture of open communication where end-users feel comfortable sharing their insights regularly. By establishing a feedback loop, you ensure that the ERP system evolves in line with user needs and business objectives. This proactive approach to usability can lead to a more engaged workforce and a more effective ERP system that drives business success.

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Here's how you can enhance ERP system usability with feedback from end-users.

1

2

3

4

5

6

1 Gather Input

2 Analyze Feedback

3 Develop Solutions

4 Implement Changes

5 Monitor Impact

6 Iterate Process

Enterprise Resource Planning (ERP)

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Here's how you can enhance ERP system usability with feedback from end-users.

1

2

3

4

5

6

1 Gather Input

2 Analyze Feedback

3 Develop Solutions

4 Implement Changes

5 Monitor Impact

6 Iterate Process

Enterprise Resource Planning (ERP)

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感谢您的反馈

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