Here's how you can enhance conflict resolution in your training career through effective communication.

To enhance conflict resolution in my training career through effective communication, I focus on developing active listening skills. This involves paying close attention to the concerns and viewpoints of others without judgment. I ensure clarity by asking open-ended questions to gather more information and confirm understanding. Practicing empathy is crucial, as it helps me connect with others' emotions and perspectives. Additionally, I use clear, assertive communication to express my thoughts and boundaries respectfully. By fostering an environment of trust and openness, I effectively manage and resolve conflicts, contributing to a more collaborative and productive training setting.

It starts with clarity of intention and clarity of thought. Conflict often arises from miscommunication and misunderstanding. Speaking doesn't mean we have communicated, unless we understand our audience. Real listening requires us to let go of any defensive posture - internally and externally. It also requires to to listen not just to the words, but also pay attention to tone, pitch and rhythm. They often reveal what lies behind the words i.e. the intention and real feelings of our counterpart. When we really listen, and acknowledge their contribution - regardless of whether we agree with it - then we can move forward into a constructive conversation.

With the presence of tech in our lives, it's a challenge to stay present at the best of times...particularly when listening. So it increasingly becomes an even more sought after skill to really be able to listen to understand as supposed to listen to respond. It's not only about looking as if you're listening, it's about creating the feeling in the other person that they've really been heard. Conflict escalates faster when we are unheard, interrupted, or worse, stonewalled. Also it's important to note that we can still listen and disagree. It's how we respond once we've listened that matters most in conflict.

Feeling empathy and expressing it are two very different functions as a leader or team member. Just nodding along or showing an expression on your face is not sufficient for the person you're interacting with to understand your empathy. Be sure to use words to express your understanding and empathy, if you're unable to solve their issue or give them what they are asking for, be sure to explain why and ask them to help you find a realistic solution. This will allow the other person to understand the whole situation and move forward in the most positive manner available. This will also build your reputation as a problem solver and someone who see people, not just problems.

Always phrase your question to encourage conversation instead of creating defensiveness. Seeking to understand the issue at hand instead of keeping score will always move the conversation toward solutions and a more positive process in the future.

En ocasiones la presión es tanta para poder encontrar las soluciones viables que nos ayuden a arreglar el problema, que no implique mucho tiempo, personal, infraestructura, logística, etc. y que pueda ser una solución muy acertada. Si en el camino no se logran las 5 soluciones, hay que avanzar, recordar que en estos casos en mi experiencia, es más importante la calidad de la solución que la cantidad.

Intention in action is the mantra here . When there is pushback & / or heat, I remind myself of the following 2 things very quickly before responding: 1. I don't know it all; I maybe missing something and so I must be patient and more empathetic. My only intention should be to resolve their conflict. 2. Give them benifit of doubt. If they are interested enough to persist with an argument, then that means they are interested in the theme. Zone-in on that intention of theirs.