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Last updated on 2024年7月7日

Here's how you can enhance assertive communication in interdisciplinary healthcare teams.

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Assertive communication is a vital skill for nurses working in interdisciplinary healthcare teams. It involves expressing your thoughts, feelings, and needs in a clear, direct, and respectful manner. This is crucial in healthcare settings where collaboration among various professionals is essential for patient care. By being assertive, you can contribute to more effective teamwork, reduce misunderstandings, and ensure that your professional perspective is heard. Enhancing assertive communication can lead to improved patient outcomes, a more harmonious work environment, and greater job satisfaction for healthcare professionals.

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Chinenye Chigbo

Nursing student | Health Writer | SDG 3&10 Advocate | Research Enthusiast

1 Understand Assertiveness

Assertiveness is often misunderstood as being aggressive, but it's actually about being respectful and honest while standing up for yourself. In a healthcare team, this means being able to express your opinions and concerns without undermining the contributions of others. You should strive to communicate your points with confidence and clarity. This involves using "I" statements to take ownership of your thoughts and feelings, which can reduce defensiveness in others. For instance, saying "I believe this treatment plan needs a second look" invites collaboration without assigning blame.

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Chinenye Chigbo

Nursing student | Health Writer | SDG 3&10 Advocate | Research Enthusiast
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Enhancing assertive communication in interdisciplinary healthcare teams involves understanding assertiveness as a communication style that balances respect for oneself and others' rights. It's about expressing thoughts, feelings, and needs directly and respectfully while listening to others with empathy and openness. Training sessions, workshops, and role-playing exercises tailored to healthcare settings can help team members develop assertiveness skills, fostering effective collaboration and improved patient care. Additionally, promoting a culture of psychological safety where team members feel comfortable expressing their viewpoints without fear of reprisal can further enhance assertive communication within the team.

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Patricio Lamoza

Magister Administración y Gestión en Salud. Cirujano Digestivo. Cirugía Bariátrica y Metabólica.
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Sin duda la aproximación con un argumento basado en la evidencia científica, no solo aleja la opinión o expresión desde un punto de vista personal, sino que invita a los demás a revisar el tema en tópicos muchas veces no investigados.

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2 Active Listening

Active listening is a cornerstone of assertive communication. As a nurse, it's important to fully engage with the perspectives of other team members. This means listening to understand, not just to respond. By showing that you value their viewpoints, you encourage open dialogue and mutual respect. Reflect back what you've heard to confirm understanding, and ask questions to clarify points. Active listening can prevent miscommunication and foster a team environment where everyone feels heard and valued.

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Chinenye Chigbo

Nursing student | Health Writer | SDG 3&10 Advocate | Research Enthusiast
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Improving assertive communication in healthcare teams through active listening means creating an atmosphere where everyone really listens to each other. It's about encouraging open sharing, making sure everyone understands each other, validating each other's feelings, giving helpful feedback, and working together. By practicing good listening skills, like repeating what someone said in your own words and showing empathy, team members can build a culture of respect and openness. This not only strengthens teamwork but also leads to better patient care since everyone's input is valued and considered.

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3 Non-Verbal Cues

Your non-verbal communication often speaks louder than words. Maintaining eye contact, adopting an open posture, and using appropriate gestures can reinforce your message. Be mindful of the tone of your voice as well; it should be confident but not confrontational. These non-verbal cues can help convey your assertiveness in a positive light, making it more likely that your message will be received as intended. Remember, congruence between your verbal and non-verbal messages is key to effective assertive communication.

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Patricio Lamoza

Magister Administración y Gestión en Salud. Cirujano Digestivo. Cirugía Bariátrica y Metabólica.
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El mensaje no verbal es tan importante como el mensaje propiamente tal, desde la postura hasta la vestimenta siempre dicen algo que afirma, confirma o reniega lo expuesto. Lo importante, la honestidad en la opinión o exposición no nos hará caer en la trampa de una postura opuesta y que el atuendo no hable más de lo que tengo que decir, los stakeholders pueden tener diversos niveles de conservadurismo o liberalidad y el mensaje debe poder llegarles a todos.

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4 Feedback Exchange

Exchanging feedback is an integral part of working within an interdisciplinary team. Offer constructive feedback that focuses on behaviors and outcomes rather than personal attributes. When receiving feedback, view it as an opportunity for growth rather than criticism. Approach these exchanges with an open mind and a willingness to understand the other person's perspective. This reciprocal process can enhance trust among team members and lead to continuous improvement in team functioning.

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Patricio Lamoza

Magister Administración y Gestión en Salud. Cirujano Digestivo. Cirugía Bariátrica y Metabólica.
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Intercambiar opiniones y comentarios enriquecen el diálogo y nos permiten conocernos mejor. Permite llegar a la solución o múltiples soluciones para una misma situación.

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5 Conflict Resolution

Conflicts are inevitable in any team setting, but how they are handled can make all the difference. Assertive communication is essential in conflict resolution . Address issues directly and promptly before they escalate. Use clear, specific language and focus on finding a solution rather than dwelling on the problem. This approach can help to resolve conflicts in a way that respects all parties involved and maintains the integrity of the team.

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6 Continuous Practice

Like any skill, assertiveness improves with practice. Seek out opportunities to communicate assertively in safe environments, such as with colleagues during meetings or in training sessions. Reflect on your interactions and consider how you might improve. With continuous practice, assertiveness will become more natural, enhancing your ability to communicate effectively within your interdisciplinary healthcare team.

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Joseph de Veyra, DNP, RN, PCCN, MPH, MBA

MIT MBA l Harvard MPH l CNO at NPHub, I help NP programs optimize student clinical placements I 40 under 40 Honoree-Seattle
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This is a skill that needs to be sharpened. A great opportunity to practice this skill is chairing your unit practice council or committee. This will give you an avenue to practice the skills of facilitation.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can enhance assertive communication in interdisciplinary healthcare teams.

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3

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1 Understand Assertiveness

2 Active Listening

3 Non-Verbal Cues

4 Feedback Exchange

5 Conflict Resolution

6 Continuous Practice

7 Here’s what else to consider

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