Here's how you can empower team managers with assertiveness training.

1 Assertive Basics

Assertiveness training begins with understanding the basics. Assertiveness is the balance between aggression and passivity, allowing managers to express thoughts and needs respectfully and confidently. This training helps managers to recognize their value, which in turn, empowers them to uphold their team's interests. By mastering assertive communication, managers learn to articulate their points without undermining others, leading to healthier workplace interactions and clearer team directives.

2 Active Listening

Active listening is a cornerstone of assertiveness training. It involves fully concentrating on the speaker, understanding their message, and responding thoughtfully. When team managers practice active listening, they show respect for team members' opinions and demonstrate that they value their contributions. This approach not only boosts team morale but also ensures that managers gather all the necessary information before making decisions or providing feedback.

3 Non-Verbal Cues

Non-verbal communication is an essential aspect of assertiveness. In assertiveness training, team managers learn to use body language, eye contact, and tone of voice to complement their verbal messages. Effective use of non-verbal cues can convey confidence and clarity, making interactions more impactful. Managers become more adept at reading the non-verbal signals of others as well, which can improve their ability to navigate complex team dynamics.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?