Here's how you can effectively utilize technology and digital tools in your business.

Integration is an effective Smart Work method for saving time. Using digital tools will make things more user-friendly, boost accuracy, and save time.

Integration is a fundamental part of your digital business development. It involves connecting on-premises applications and cloud applications and services. Oracle Integration makes it easy to connect your applications and automate end-to-end processes such as procure to pay, inquiry to order, and hire to retire. With Oracle Integration, you can: 1) Develop integrations to design, monitor, and manage connections between your applications 2) Create process applications to automate and manage your business work flows 3) Analyze results to gain insight into your business 4) Build custom web and mobile applications #OracleFusionCloud #ERP #OIC

Effectively utilizing technology and digital tools in your business is like storing everything in a cloud. cloud computing allows you to access data and software over the internet, making collaboration and flexibility easier. use cloud platforms for storing and sharing files securely, which reduces costs and improves productivity. implementing digital tools like project management software or customer relationship management (CRM) systems streamlines operations and enhances customer service. by leveraging cloud computing, you can scale your business efficiently and stay competitive in today's digital world.

Moving WFM into cloud offers several key advantages that can significantly benefit an organization. Here are some of the main benefits: 1. Data Integration: provide APIs to integrate WFM solutions with 3rd party systems. 2. Remote Work: Easier work from anywhere/anytime more efficiently 3. Cost Savings: Optimization of maintenance costs by leveraging cloud services, often operating on a subscription model 4. Flexibility: Allows contact centers and other businesses to quickly adapt to changing demands and scale operations as needed. 5. Productivity: By reducing time-consuming tasks to focus on higher-value activities 6. Innovation: Closer business collaboration leading to more innovative product designs and customer interactions.

Before cloud computing, organizations purchased and maintained an on-premise IT infrastructure. Though cost-savings drove much of the initial shift to the cloud, many organizations find that public, private, or a hybrid cloud infrastructure offers a host of benefits. For agile and DevOps teams, cloud computing provides the ability to simplify and accelerate the development process. #CloudComputing #InsightfulRead

Data analytics tools in contact centers are essential for understanding customer interactions, improving service quality, and optimizing operational efficiency. Each role in a contact center should have a set of them to better perform their tasks: - Advisors/Agents should be able to evaluate how are they aligned with their plan and monitor own KPI. - Supervisors should be able to have insights to day to day operations to be able to immediately react to current situations such as Adherence monitoring - Planners should be able to evaluate forecasts and schedules they create to better align with the PDCA (Plan-Do-Check-Act) methodology and improve their planning cycle.

Oracle Fusion ERP Analytics is a prebuilt cloud native analytics solution for Oracle Fusion Cloud ERP that helps finance, procurement, and project professionals uncover the underlying drivers of profitability, improve the use of working capital, and control business expenditures. #OracleFusionHCM #OTBI #DataAnalytics

La comunicación efectiva no quiere decir que solo se haga con herramientas de colaboración, a veces el interlocutor esta frente a ti y aun así realizan una videoconferencia, no hay que perder de vista que la interacción humana física es fundamental, tiempo y espacio para todo.

Cloud computing can significantly support continuous learning for contact center staff in various ways, enhancing their skills to be better schedulable against forecasts as well extends their knowledge base to handle interaction more efficiently. A good cloud software should be able to integrate with LMS or link training modules as well give the employee the chance to improve their soft skills using coaching and mentoring sessions by analyzing specific real examples agent was involved in (Quality management). Evaluation and feedback could be gathered using Surveys and Evaluation forms.

In just a few years, workforce management (WFM) and the entire world of work has seen unprecedented change. Not only are attitudes and workplace culture undergoing enormous shifts, the way we do our jobs is evolving quickly as well. Fortunately, workforce management software has been evolving right along with this, to help you better navigate this rapidly shifting landscape. It includes tools to accurately forecast, track, and schedule working times and workloads so that the right employees and skillsets are available to meet demand. And by providing data-driven insights, it helps you better align your HR activities with your business goals – and quickly spot opportunities to streamline and boost productivity. #evolution #workforce