Here's how you can effectively navigate conflicts between team members as a conflict resolution professional.

Before you start actively listening, you need to create an environment for communication, establish common rules of communication for all and accepted by all, after that you can move on to expressing the parties' positions of opinions, then you can hear all opinions and identify problems and find the interests of the parties.

La importancia de una escucha activa nos ayudará a entender a cada parte involucrada en un conflicto, reconocer los comportamientos cognitivos nos pueden ayudar a determinar la manera de pensar de cada persona y desarrollar la empatía. Muchas veces el comportamiento de cada persona tiene escondidas necesidades individuales que deben ser evaluadas con sesiones de coaching. Cuidar que el mediador no sea un líder que muestre comportamiento con distorsiones cognitivas, ya que puede da?ar la relación interna o externa del equipo de trabajo.

A neutral place and an independent mediator are the cornerstones of any successful mediation. It is also necessary to pull the parties out of the fueling environment of the conflict, if the conflict is already underway, and focus on resolving the conflict, directing all their energy into creation, not conflict. I always say, and I use this in my method of conflict resolution, the most important role in meditation is played by the place: where a person is, what surrounds him and what he feels when resolving a conflict.

Como contribución a lo mencionado podría decir que las habilidades del mediador para mantener un ambiente cordial de respeto entre todos y no perder el objetivo y visión de la empresa es muy importante para no perder el enfoque.

The most silent person in the conflict is a mediator, but he must create an environment for constructive dialogue, allow the parties to the conflict to vent emotions, set them up for dialogue, create an environment in which the parties will start a dialogue, and as soon as a confrontational dialogue based on the rules established by mediators begins, then finding a solution to the conflict will happen very quickly.

Como mi aporte a este punto es no permitir que se incluyan aspectos externos que pueda afectar el comportamiento de cada parte. Incluir las reglas de no incluir temas religiosos, políticos o sociales es muy importante.

Here I always say to everyone, the problem is what lies on the surface, it is necessary, at the initial stage of mediation, to find the interests of the parties, what underlies the conflict, not the position from which the parties enter mediation, but the true interest of the parties, then the search for a mutually beneficial solution will be faster, and the solution of the conflict using methods alternative dispute resolution is possible.

Es importante buscar la visión convincente que una a las partes en conflicto, esto ayudará a encontrar soluciones comunes y se sentirán con más confianza, satisfacción y sobre todo dará la fuerza de trabajo comprometida con la rentabilidad de la organización.

Summarize everything that has been agreed upon, it is necessary to make a written agreement, this stage in mediation is very important, finalizing agreements is important, I believe that at this point it is necessary to slow down the mediation process as much as possible and immerse yourself in the details of the agreement, detailing the agreement reached as much as possible. If necessary, discuss all the details line by line, page by page, so that everyone agrees with the decision because most of the time the parties will spend on fulfilling the agreement, not on acceptance.

El líder mediador debe confirmar que las partes acepten y estén comprometidas realmente con los acuerdos, caso contrario se generará una desconfianza y el conflicto no será resuelto.

If you are the project leader, then of course your task will also be to monitor the execution of the decision and take measures to prevent the conflict from arising again, therefore it is important not to compromise when concluding an agreement, but to use only a mutually beneficial solution that 100% suits the parties to the conflict.