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Here's how you can effectively manage conflicts of interest as an urban planner using emotional intelligence.

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As an urban planner, you're often at the crossroads of community needs and various stakeholder interests. Conflicts of interest can arise when personal or financial considerations have the potential to influence your professional judgment. Managing these conflicts requires not only ethical decision-making but also a high degree of emotional intelligence (EI). EI is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. It's a crucial skill for navigating the complex social dynamics inherent in urban planning. By harnessing EI, you can identify potential conflicts of interest, engage with stakeholders empathetically, and find solutions that uphold the integrity of your profession.

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Chappell Jordan

Principal at Jacobs

1 Recognize Bias

To manage conflicts of interest effectively, you must first recognize your own biases and how they might influence your planning decisions. Emotional intelligence helps you to be self-aware, understanding your emotions and their impact on your thoughts and actions. By acknowledging your biases, you can take steps to mitigate their effect, ensuring that your decisions are based on objective criteria rather than personal preferences or relationships. This self-awareness is the first step in maintaining professional integrity and public trust in your role as an urban planner.

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Chappell Jordan

Principal at Jacobs
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Based on the premise here - I just wonder how anyone gets anything done. How about - be professional? How about being prepared? How about understanding the problem to be solved? How about working together with a team of experts to develop an objective, defendable, and implementable plan? As professionals we are hired to provide a service for our clients - and first, we have to be technically savvy, then have some level of individual and/or team credibility; then you have to have an approach tailored to the clients vision. I’d rather be using my brain + talents to help my team and clients than trying to tame the dogs barking in my head and trying to find my inner self. I’ll do that on my own time. Oh - and be good enough for a TED talk.

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Aristos Panteli, MBA

Senior Institutional Manager at MultiBank Group | Providing Industry Best Partnership Deals
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Effectively manage conflicts of interest by practicing empathy, active listening, and problem-solving. Communicate transparently, prioritize the public good, and seek win-win solutions. Emotional intelligence helps navigate complexities and build consensus in urban planning. #ConflictResolution #EmotionalIntelligence ?????

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2 Engage Empathy

Engaging empathy is a key component of emotional intelligence that can help you navigate the complexities of conflicts of interest. By putting yourself in the shoes of stakeholders, you can understand their perspectives and motivations. This understanding allows you to communicate more effectively and build trust. When stakeholders feel heard and understood, they are more likely to collaborate on finding equitable solutions to planning issues, even when their interests conflict with others.

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Chappell Jordan

Principal at Jacobs
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Again. Empathy? If the client is truly part of the team there should already be some level of mutual respect. TRUST being the main component. The psychology, sociology, history, culture and a whole host of other things come into play when tackling the premise above. I might suggest that if you’re worried about all this stuff before, during, or after contact with your team or clients you’re distracted from the task at hand. Quit thinking so much and rely on your talent and passion to DO the work. For context - read the parable of The Blind Men and the Elephant by John Godfrey Saxe.

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3 Communicate Clearly

Clear communication is essential when managing conflicts of interest. Emotional intelligence equips you with the skills to express your thoughts and intentions transparently, which is critical in avoiding misunderstandings that could exacerbate conflicts. By articulating the reasoning behind your decisions and the processes involved in urban planning, you foster an environment of openness. This transparency helps to ensure that all parties are on the same page and that your actions are seen as fair and unbiased.

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Chappell Jordan

Principal at Jacobs
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I’m asking the greater readership to provide examples of emotional intelligence and how it applies. This seems creepy to me. Who am I talking to - a professional helping me or someone trying to psychoanalyze me? Trying to perhaps be something you’re not. Or pander. Or patronize. Or pull something over on me? That’s a trust buster. Seems to me we should discuss the potential downsides. Of course you need clear communication. Preferably clear + concise. Preferably with actionable information as opposed to a sea of data (I always seem to have a lot of data, but little information - just sayin’. If you’re having issues being fair and unbiased - you have bigger problems. If you keep to the truth - you won’t have to remember the lie.

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4 Foster Collaboration

Fostering collaboration among conflicting parties is another area where emotional intelligence proves invaluable. By recognizing and validating the emotions of those involved, you can create a more cooperative atmosphere. This approach encourages stakeholders to work together towards a common goal rather than competing against one another. As an urban planner, facilitating such collaboration not only helps to resolve current conflicts but also builds stronger relationships for future projects.

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Chappell Jordan

Principal at Jacobs
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If you’re COMPETING with your client - better have your resume updated. If you can’t collaborate, research, listen to feedback; foster creativity (don’t get me started on how to be creative); and develop options to be reviewed and considered then what are we doing? There’s never a shortage of good ideas. The premise presented suggests it’s just this simple. No worries. This takes YEARS to develop. You can’t get this from a book. You have to get out there and engage. Make mistakes. Learn from and make some more. And for coffee talk - Microsoft TEAMS takes away many aspects that emotional intelligence claims as necessary. So technology is actually in the way. Think about it.

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5 Maintain Integrity

Maintaining integrity is paramount in managing conflicts of interest, and emotional intelligence plays a vital role in this endeavor. By being aware of your values and principles, and aligning your actions accordingly, you demonstrate a commitment to ethical practice. This commitment reassures all parties involved that decisions are being made in the best interest of the community. Moreover, consistently upholding these ethical standards can help prevent conflicts of interest from arising in the first place.

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6 Resolve Conflicts

Finally, when conflicts of interest do arise, it's important to resolve them in a way that is respectful and equitable. Emotional intelligence provides you with the tools to de-escalate tense situations and find common ground. By approaching conflicts with a calm and open mindset, you can guide discussions towards constructive solutions. The ability to resolve conflicts amicably is a testament to your skills as an emotionally intelligent urban planner.

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Chappell Jordan

Principal at Jacobs
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If you don’t have emotion or passion for what you do then all is lost. For Star Trek fans - I see way too many Spock’s and not enough Kirk’s today. You need both logic and passion to best succeed. Choose your teams wisely. Because the premise is about YOU and not the TEAM. And, ultimately, success is achieved by the team. In other words - you be you and do what you do to support your team and things will be just fine.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can effectively manage conflicts of interest as an urban planner using emotional intelligence.

1

2

3

4

5

6

7

1 Recognize Bias

2 Engage Empathy

3 Communicate Clearly

4 Foster Collaboration

5 Maintain Integrity

6 Resolve Conflicts

7 Here’s what else to consider

Urban Planning

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Here's how you can effectively manage conflicts of interest as an urban planner using emotional intelligence.

1

2

3

4

5

6

7

1 Recognize Bias

2 Engage Empathy

3 Communicate Clearly

4 Foster Collaboration

5 Maintain Integrity

6 Resolve Conflicts

7 Here’s what else to consider

Urban Planning

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