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Last updated on 2024年7月13日

Here's how you can effectively gather feedback from clients or customers in Operating Systems.

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Gathering feedback from clients or customers is crucial for the development and improvement of operating systems (OS). An OS is the software that, after being initially loaded into the computer by a boot program, manages all of the other application programs in a computer. Feedback helps identify user issues, improve functionality, and guide future updates. By engaging with your user base, you can ensure your operating system meets their needs and expectations.

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Azin Behdarvand

System Engineer at MaralHost | Maintain Hosting Infrastructure

1 User Surveys

User surveys are a powerful tool for collecting quantitative and qualitative feedback. By designing concise and targeted surveys , you can gather insights on user satisfaction, feature usage, and potential areas for improvement. Ensure your questions are clear and avoid technical jargon that might confuse non-technical users. Offering incentives can increase participation rates, providing you with a more comprehensive understanding of your operating system's performance from the user's perspective.

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Azin Behdarvand

System Engineer at MaralHost | Maintain Hosting Infrastructure
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Effectively gathering feedback from clients or customers in Operating Systems involves several best practices. Start by creating multiple feedback channels, such as surveys, emails, and online forms, to make it convenient for clients to share their thoughts. Use targeted questions to gather specific insights about their experiences and pain points. Conduct regular interviews or focus groups to delve deeper into customer perspectives. Implement a feedback loop by promptly acknowledging receipt of feedback and communicating any actions taken in response. Encourage an open feedback culture by regularly soliciting input and showing clients that their opinions are valued and impactful.

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Usama M.

Seasoned Developer, Ex PAF
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It is said that users don't lie with their own devices. So, it is better to include telemetry within an OS (with prior approval or knowledge of users), and use this telemetry while conducting surveys. Why? Your questions can be more pertinent and targeted. For example, "You tried feature XYZ three times, but we noticed that you quit it quite quickly. Can you tell us what we can do to improve it?" This sort of meaningful questions can produce more meaningful results.

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Renan Lima Andrade

Engenheiro de dados | Analista de dados | Cientista de dados
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Na minha experiência de coleta de feedback com clientes, acredito que a melhor estratégia é a de deixar préviamente nos termos de uso, que o sistema tem um processo de telemetria, que coleta dados para melhorar os processos. Dessa forma, temos as estatísticas de uso, intera??o do usuário, e ainda podemos colocar micropesquisas eventualmente solicitando feedbacks para cruzar com o que temos coletado e validar a informa??o.

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Anderson S.
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Pesquisas e Questionários Pesquisas Online: Crie e distribua pesquisas online usando ferramentas como Google Forms, SurveyMonkey ou Typeform. Exemplo: Envie uma pesquisa por e-mail para usuários registrados, solicitando feedback sobre desempenho, usabilidade e funcionalidades desejadas. Questionários In-App: Integre questionários diretamente no sistema operacional ou no software associado. Exemplo: Após uma atualiza??o ou uso prolongado, pe?a aos usuários para preencherem um breve questionário sobre sua experiência.

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André Azevedo

Analista de Infraestrutura de TI | Administra??o de Servidores | Redes | Zabbix | Grafana
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O feedback do usuário é importante para destacar a usabilidade do sistema operacional, com base nas pesquisas, a empresa provedora obtém resultados concisos da experiência do usuário e o que pode ser melhorado para tornar o uso e a navega??o amigável.

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2 Feedback Channels

Establishing dedicated feedback channels allows users to easily report bugs, request features, or share their experiences. Consider implementing a system within your operating system that prompts users for feedback after significant updates or usage milestones. This can be as simple as a pop-up window or a more integrated solution like a feedback hub within the OS itself. Respect user privacy and make it clear how you'll use their feedback to enhance their experience.

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Anderson S.
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Feedback Integrado Bot?es de Feedback: Adicione um bot?o de feedback diretamente no sistema operacional ou em aplicativos associados. Exemplo: Um bot?o "Enviar Feedback" no menu principal que permite aos usuários relatar problemas ou sugerir melhorias. Pop-ups de Feedback: Utilize pop-ups ocasionais para solicitar feedback sobre funcionalidades específicas. Exemplo: Após o uso de uma nova funcionalidade, um pop-up pergunta ao usuário sobre sua experiência com essa funcionalidade.

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3 Usability Testing

Usability testing involves observing users as they interact with your operating system. This hands-on approach can uncover issues that surveys might miss. Recruit a diverse group of users to ensure a wide range of perspectives. Watch how they use the OS, where they encounter difficulties, and what workarounds they employ. This direct observation is invaluable for making user-centric improvements to your operating system.

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Rafael Vieira De Miranda

Desenvolvedor Front End | HTML | CSS | JavaScript | Git | GitHub
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Podemos conduzir um teste de usabilidade, definindo os objetivos determinando oque aprender com o teste; Selecionando participantes, criando um cenário de tarefas, claras e específicas. Coletar feedbacks, revisando notas, etc…

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4 Data Analytics

Data analytics can provide objective feedback on how users interact with your operating system. By analyzing usage patterns , crash reports, and performance data, you can identify trends and common issues. It's important to respect user privacy, so always anonymize data and be transparent about what information you're collecting. This data-driven approach can help prioritize updates and fixes that will have the most significant impact on user experience.

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Anderson S.
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Análise de Dados de Uso Telemetria e Análise de Dados: Colete dados de uso do sistema operacional para entender como os usuários interagem com ele. Exemplo: Implementar um sistema de telemetria (respeitando as políticas de privacidade) que coleta dados sobre o desempenho, erros e uso de funcionalidades. Análise de Logs: Examine os logs do sistema para identificar problemas recorrentes e padr?es de uso. Exemplo: Analise logs de erro para identificar falhas comuns que os usuários encontram.

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5 Community Engagement

Fostering a community around your operating system can lead to a wealth of user feedback. Online forums, social media groups, and user meetups are places where users often share tips, tricks, and grievances. Engage with these communities by asking for feedback, responding to discussions, and acknowledging the contributions of community members. Their insights can be a goldmine for understanding how your operating system is used in real-world scenarios.

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6 Beta Programs

Beta programs allow users to test pre-release versions of your operating system and provide feedback on new features and changes. This early access can help catch bugs and gauge user response before a wide release. Ensure you have a straightforward process for users to report their findings and consider their feedback carefully. Beta testers are typically your most engaged users, so their input can be incredibly valuable for refining your operating system.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can effectively gather feedback from clients or customers in Operating Systems.

1

2

3

4

5

6

7

1 User Surveys

2 Feedback Channels

3 Usability Testing

4 Data Analytics

5 Community Engagement

6 Beta Programs

7 Here’s what else to consider

Operating Systems

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Here's how you can effectively gather feedback from clients or customers in Operating Systems.

1

2

3

4

5

6

7

1 User Surveys

2 Feedback Channels

3 Usability Testing

4 Data Analytics

5 Community Engagement

6 Beta Programs

7 Here’s what else to consider

Operating Systems

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