Here's how you can effectively convey the value of innovation to stakeholders in customer experience.

To effectively communicate the value of innovation in enhancing customer experience to top management and stockholders, align innovations with the company’s strategic goals, like increasing loyalty, market share, or profitability. Use data and case studies to show the impact of innovation on metrics such as customer satisfaction and Net Promoter Scores (NPS). Highlight success stories from industry leaders and demonstrate potential ROI through cost savings, revenue growth, and efficiency gains. Use visual aids and prototypes to make the innovation tangible and conduct pilot projects to gather practical insights. Present a clear roadmap with milestones and KPIs to ensure a structured, measurable way to success clear for all. Ali Alkhazali

To effectively convey the value of innovation to stakeholders in customer experience: 1. **Data-Driven Insights**: Present data and case studies showing how innovation has improved customer satisfaction and loyalty. 2. **ROI Demonstration**: Highlight the financial benefits, such as increased revenue and reduced costs from innovative practices. 3. **Customer Testimonials**: Share positive feedback and success stories from customers impacted by innovations. 4. **Competitive Advantage**: Emphasize how innovation differentiates the company from competitors. 5. **Strategic Alignment**: Show how innovation aligns with the company’s strategic goals and long-term vision.

In my experience firstly i check what is management direction 2nd check my area of improvement which require to be resolved to enhance customer Once i identify these area , i will look how to resolve these points in innovative way using the latest technology Also add more features to my business which i know will elevate the experience Not to mention if you need a successful use case you need to consult business team who is in the field with customer

Innovation often starts as a trend, but not all trends result in sustainable change. Successful innovation aligns with stakeholder needs. These stakeholders, internal or external, have varied interests: cost reduction, customer satisfaction, competitive advantage, or social impact. Understanding these drivers is key to promoting innovation effectively. By aligning the innovation with these needs and demonstrating its tangible impact, innovators can turn their ideas into solutions that resonate. Successful innovation is not just about the next big thing, it's about solving real problems and creating lasting value for all stakeholders involved.

In conveying the value of innovation to stakeholders in the customer experience, it's crucial to address current challenges and pain points hindering exceptional service. By highlighting inefficiencies in operations and low satisfaction scores, we pinpoint areas for improvement. Through innovative solutions like new technologies, process enhancements, or refined strategies, we aim to tackle issues head-on. Concrete demonstrations and examples reinforce our approach, aligning with business goals. Stakeholders are encouraged to join, fostering long-term relationships and ensuring sustained benefits. Crafting a compelling narrative around continuous improvement underscores our commitment to excellence and securing future success.

You don't just need "a message" you need a selling plan. This will require multiple touchpoints, conversations, and stakeholders. The bigger the innovation, the larger the process of gaining buy in and securing investment.

To effectively convey the value of innovation in customer experience to stakeholders, craft your messaging strategically. Start by identifying key benefits that align with stakeholders' priorities. Use clear, concise language to explain how innovation addresses pain points and improves customer satisfaction. Incorporate data and success stories to support your claims. Highlight competitive advantages and potential ROI. Tailor your message to each stakeholder’s role and interests. Emphasize long-term value and strategic fit to ensure your message resonates. #Innovation #CustomerExperience #StakeholderEngagement #StrategicMessaging #CustomerSatisfaction

If you want to “sell” the need for, or new solutions for, CX innovation you must use a story. People don’t remember or resonate with statistics, facts or strategic bullet points. As humans, we are programmed to respond to and remember stories. Stories can win hearts and minds for your CX initiatives. Use customer stories, analogies or other ways to help your audience visualize the value, need or benefit of the proposed work.

yes, this is important, but you will need deeper levels of commitment that words alone won't create. Successful innovations require "buy in". That is created through co-creation and engagement.

One thing I’ve noticed is visual aids can effectively convey the value of innovation to stakeholders in customer experience by illustrating the before-and-after scenarios, showcasing metrics or data that demonstrate improvements, using infographics to simplify complex information, and incorporating visuals such as charts, graphs, and diagrams to highlight key points. Additionally, utilizing images or videos of real-world examples or customer testimonials can provide concrete evidence of the positive impact of innovation on customer experience.

In the case of software innovations. I like to show actual applications. These can be created and tweaked quickly with team feedback. And, most executives have a folder full of forgotten powerpoint presentations. Let them experience the difference, and you'll immediately know if you are on the right track!

Numbers and data are powerful, but spreadsheets/ bar diagrams, and pie charts can be dull. Enter dazzling visuals! ?Spark curiosity with Flash Ideas: quick animations highlighting your innovation's problem-solving prowess. ?Ditch boring charts; choose interactive infographics or flowcharts to show streamlined customer journeys. ?Before & After Reels: Visually showcase the impact of your innovation. Create a short video comparing the current customer experience with the improved experience your idea brings. By using these captivating visuals, you can transform complex concepts into clear, memorable messages that leave a lasting impression on your stakeholders. They'll see not just the potential, but the real-world impact of your innovation.

Paint a vivid picture of the future state of the company with continuous CX innovation. Use visuals and storytelling to illustrate how ongoing innovation will keep the company ahead of trends and customer expectations. Visual Storytelling: Use infographics, videos, and presentations to make your vision more engaging. Show before-and-after scenarios to highlight the transformation. Future Trends: Discuss emerging trends and technologies in CX, such as AI-driven personalization, virtual reality, and omnichannel experiences. Explain how staying ahead of these trends will benefit the company.

Es clave crear tableros de medición donde se vea claramente los resultados en los diferentes ámbitos que se han logrado gracias a la innovación. Asimismo, que los procesos estén bien estructurados y sean entendidos y aceptados por los diferentes niveles de la organización.

To effectively convey the value of innovation in customer experience to stakeholders, share your successes. Start by highlighting specific examples where innovation has positively impacted customer satisfaction and business performance. Use metrics and testimonials to support your claims. Create compelling case studies that demonstrate clear outcomes and benefits. Regularly update stakeholders with progress reports and success stories. By showcasing tangible results, you build credibility and illustrate the practical value of innovative strategies. #Innovation #CustomerExperience #StakeholderEngagement #SuccessStories #CustomerSatisfaction #BusinessPerformance

Yes, share successes and ACKNOWLEDGE contributions. Team members need to know they can make a difference as part of the team, regardless of how small their contribution has been. That's how alignment is created. Engagement and alignment is the wind under any successful innovation.

It is often assumed much CX is too intangible to attribute to commercial success. However, customers' spend over time is measured through their Lifetime Value (CLV); and as it is loyalty that underwrites those consistent purchases, a customer's experience of a brand is the most powerful driver. If a customer is disappointed by an experience it will inhibit their path to re-purchase; whilst the opposite often accelerates their journey. It is hence possible to assess the contribution of CX at touchpoints towards a customer's Lifetime Value. Further, by understanding how customers experience a brand through their lens, it is possible to assess and attribute CX at touchpoints outside a brand's reach to their contribution to CLV.

The status quo possesses and outsized gravity. While an innovative solution maybe a no-brainer to you, to many it’s brainless. For people with well developed imaginations it’s hard to imagine why others can’t see what you see. So you need as much evidence as possible that where you want to take things stacks. You have to de-risk what could be a bold step. Difficult of course because innovation means you’re doing something new and therefore somewhat unchartered. So the best evidence you have to hand are examples with a similar context and application. If these examples are relatable enough you might get stakeholders over the line.

In my 16 years leading customer experience, I've seen innovation's transformative power firsthand. Picture this: 30+ contact numbers for 15 divisions- a customer's nightmare! ?We assembled a crack team (think "customer experience Avengers") to brainstorm. We explored industry experts to in-house ingenuity. And guess what? We found a scalable, in-house solution for a unified contact number. ? We presented this innovation to the board with a clear message highlighting the positive impact on customer experience (imagine the relief of a single number!) with brand trust and ROI. Result? A resounding green light from the board! This in-house solution is now live, and Customers love the ease of connecting. This is innovation in action.

Imagine: Your innovation pitch wows, data dazzles, visuals captivate...yet silence reigns. Don't let it end in a yawn! ?This is where the magic happens. Spark dialogue! Pause strategically for questions, fostering collaboration and respect. ?Anticipate and prepare for queries and have solutions ready to deflect any concerns! ?Go further: Invite stakeholders to interactive workshops. Their input refines strategy, enhancing the customer experience. Remember, innovation thrives on open communication and shared ideas. By sparking a conversation, you can ignite the flames of truly extraordinary customer experiences.

I like having a "share board" and taking challenges to the team. Make sure that every contribution is accepted without judgement. And, acknowledge the most impactful ideas. Be sure and share which ones shape the innovation and thank the team!

La importancia de la escucha y de que sea en todos los niveles para construir realmente en equipo y que la gente se sienta involucrada, eso le da mayor peso y campo de entrada a la innovación ??

Temos inovado através da implanta??o de programas piloto. Em ambiente controlado e em pequena escala, o plano vai sendo analisado, medido, discutido, tendo o cliente/público envolvido, ajustado, melhorado. Temos o hábito de estarmos imersos em ecossistemas de inova??o, eventos, debates em comitês. Testar novas possibilidades elevam nossas chances de diferencia??o e transforma??o do negócio, de CX

To effectively convey the value of innovation in customer experience to stakeholders, implement pilot programs. Start small by testing new ideas or technologies with a limited audience. Gather data on the impact of these innovations, focusing on improvements in customer satisfaction, efficiency, and revenue. Present the results through detailed reports and case studies, emphasizing both successes and areas for improvement. By demonstrating tangible outcomes from these pilot programs, you can build a compelling case for broader implementation. #Innovation #CustomerExperience #Stakeholders #PilotPrograms #CustomerSatisfaction #BusinessGrowth

1) understand pain points & key drivers of stakeholders (top line / bottom line improvement, CX, market cap etc. Then try & align your indicative proposal to those key drivers 2) propose perceived business value of innovation basis an agreed framework & once it reaches a logical state, calculate the actual business value. Quote previous successful examples where perceived & actual BV are quite close or actual BV exceeds perceived one 3) propose going for pilot phase before going Big Bang to test waters & refine basis feedback. Slightly tweak controllable parameters & go again. Show incremental results to gain confidence & get buy in

If you really believe in a solution, but it’s hard to sell and deploy in a single step, then try and move to a pilot. Pilots not only allow you to test a thesis in-field (much better than in-theory). They also allow you to be bolder and more creative, as risks are reduced because of the testing spirit of a pilot versus a final solution. So if your hypothesis is right and the pilot validates this, you potentially open the scope for a more ambitious project. The best things rarely happen in one step with a lot of guesswork. Pilots let you take a number of steps, give space for exploration, experimentation, creativity and testing that’s much more likely to yield potent results than best-guessed single step solutions.

Think about the metrics that matter for your various stakeholders. Construct a compelling story to bring it to life. Good research and case studies can help to support this, as can persona development.

QUI TAKEAWAY: Future-proof the customer experience. In addition to asking "What happened?" to your people to do more than satisfy their customers, ask them "What if?" Exceeding the expectations of current customer needs and innovating future potential customer wants will maximize the ROI of CX.

It’s critical to learn from similar case studies and to stay abreast of technical developments that may provide new capabilities and models of operation. However remember a solution should be specific to your context and your business, to the relationship it has with the community of consumers and to its standing in its constellation of competitors. The greatest solution is specific, not general. The innovation only your brand can pull off credibly. That’s the one you can really own.

STOP. Don't innovate, just make it work. The product has to do what it says on the label. STOP answering these nonsense questions, so we can get back to a LinkedIn that adds value. This is an "innovation" gone wrong, spoiling my customer experience on LinkedIn. STOP asking me to answer, because I will...

Valid points and can add the items below also: Any stakeholder is only pleased to see how their goals are met and it has to be tangible - 1. Communication is the key- share stories, updates, progress reports, visual storyboards, etc on periodic basis 2. Show progress - always show goals vs achieved and what's the delta, what's pre vs post performance after various innovations implemented and what's the next 1-3 mth plan. 3. Create an idea generation environment where everyone is groomed to provide innovative ideas to improve key metrics mapped with tangible and intangible benefits, and computer it at annual level while presenting progress e.g. increase in CSAT, reduction in cost by x %, improvement in efficiency by x%, etc.