Here's how you can effectively communicate with remote teams in IT Outsourcing.

Effectively communicating with remote teams in IT outsourcing requires leveraging digital collaboration tools, maintaining regular check-ins, and ensuring clear, concise messaging. Setting expectations, fostering an open communication culture, and using video calls to build personal connections can enhance team cohesion and productivity. Consistent, transparent communication is key to overcoming the challenges of remote work.

We also have to accommodate the following: - Time difference - Public holidays - Lunch break time - Weekends differences If your project is based on Milestones and Waterfall it is easy to adapt to project goals, deadlines, and the specific roles and responsibilities, but if your project is based on Agile and continues requirements to fill then you would need a shift base system or job sharing method.

Just be careful from noise in communication, for example when using Emails there might be many emails sent and received that some important emails might lose its value because of Noise. Using video calls and PM Softwares might exhaust the team. Be mindful and considerate towards others and try as much as you can to have a document and written conversations at the end of every verbal meeting to make sure everyone can have this as a reference " Minute of Meeting" or documented phone call to refer back to for important information or conflict resolution and clear task delegation matters.

I highly recommend using calendars! You can view the free time slots of your colleagues and choose an option convenient for everyone. I just want to draw an attention to the fact that it is worth getting a confirmation or writing before the call. Anyone can forget about the upcoming call :)

I usually use Polls to check the best timing for everyone, this way you guarantee a buy in for timing from major team members, i also encourage offline interactions especially in different timezones to encourage self commitment and reduce micro management that can result from recurring and overwhelming amount of meetings.

Two key factors need to be accommodated: 1) Potential language difficulty or thick accents may make it difficult for all participants to follow a point. 2) Differences in culture - pleaser, inability to say no, direct tone, reticent on bad news, or small talk before start, etc. - in business meetings. For 1, making it clear to all participants that anyone can politely ask for a repeat or clarification. Recognize that for native English speakers it’s a privilege that most international business is done in English. For 2) Clear agendas with named speakers are helpful. Depending on culture, be prepared with pointed questions to ferret out full details. In other cases, summarize to soften’ a point. In all cases, use levity to ease tension.

Always look for inclusivity, be an emerged leader or expert manager rather than a transactional one. You will find it more useful than trying to apply ED&I in and within your team if you are a leader that people look up to instead of being afraid to talk to. use your power wisely and not over excessively. Remember now your the Boss but you will 90% have someone higher than you who you always wish to treat you in a nice way. Start by treating others the way you want your leaders to treat you.

Giving feedback in the form of feedback is important, some managers might be very critics, might not accept different ways or styles in doing a task, might micro manage every move. If you want a settled mind of your own and a productive team; then stay away from looking at things from one angle, accept other inputs and feedback, work in an open communication and dialogue style and remember humans are not a machine, for us 1+1 might not only mean 2 but might also mean a couple.