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Here's how you can develop the key attributes of a resilient communicator in the digital age.

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In the digital age, communication is not just about conveying a message; it's about doing so effectively, empathetically, and resiliently amidst constant change. Resilient communicators adapt to new technologies, overcome misunderstandings, and maintain clarity in a virtual landscape. To become one, you'll need to develop key attributes that go beyond traditional communication skills, ensuring that your message isn't just heard, but also understood and appreciated, no matter the digital platform or challenge you face.

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Joel Costa

Supervisor de Produ??o | Coordenador de Produ??o | Gest?o de Pessoas | Lean Manufacturing | Lideran?a de Alta…
Felice Le

LnD Manager | LinkedIn’s Top Voice in Training, Coaching and Mentoring | Professional Trainer | Training & Development…
Luke Aslesen

Award-Winning Benefits Advisor | Employee Engagement Expert | Founder of INFRMD

1 Active Listening

Active listening is a cornerstone of resilient communication. It involves fully concentrating on the speaker, understanding their message, responding thoughtfully, and remembering the conversation. In a digital context, this means paying close attention to written messages, video calls, and emails, without the distraction of multiple screens or notifications. By practicing active listening, you ensure that your responses are informed and considerate, building trust and rapport with your counterparts.

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Joel Costa

Supervisor de Produ??o | Coordenador de Produ??o | Gest?o de Pessoas | Lean Manufacturing | Lideran?a de Alta Performance ?? | Gest?o de Equipes Aut?nomas
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Incrível! A escuta ativa melhora a comunica??o e constrói confian?a. Focar totalmente no orador, especialmente em contextos digitais, garante respostas informadas e atenciosas. Evite distra??es para manter a qualidade da intera??o.

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Felice Le

LnD Manager | LinkedIn’s Top Voice in Training, Coaching and Mentoring | Professional Trainer | Training & Development Partner
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It is no doubt that active listening is always a crucial skill of communication. However, the digital context lacks physical cues and the potential for distractions. So it requires your adaption to this skill. Here are some tips from me: 1. Minimize distractions, even if you are a good multitasker, please avoid multitasking during digital conversations, as it can detract from your ability to actively listen and fully engage with the speaker. 2. Maximizing nonverbal when you are in an online meeting to convey your authentic attentiveness and understanding. 3. Reflect emotion and respond empathetically. 4. Paraphrase and use questioning skills to prevent assumptions. 5. Summarize key points and open for two-way communication at the end.

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2 Clear Messaging

To communicate resiliently, clarity in your messaging is paramount. This means being concise and direct, avoiding jargon or overly complex language that could lead to misunderstandings. Especially in digital communication, where body language cues are often absent, your words need to carry the full weight of your intent. Review your messages before sending to ensure they're clear, and be open to feedback to continually improve your communication clarity.

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Joel Costa

Supervisor de Produ??o | Coordenador de Produ??o | Gest?o de Pessoas | Lean Manufacturing | Lideran?a de Alta Performance ?? | Gest?o de Equipes Aut?nomas
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ótimo ponto! Mensagens claras e diretas s?o essenciais para uma comunica??o eficaz. Em ambientes digitais, evite jarg?es e complexidade desnecessária. Sempre revise antes de enviar e esteja aberto ao feedback para melhorar continuamente.

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3 Emotional Intelligence

Emotional intelligence (EQ) is the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. In digital communication, where tone can be misinterpreted, a high EQ allows you to craft messages with sensitivity to how they might be received. This involves choosing words carefully, being empathetic to others' perspectives, and maintaining a positive tone, even when faced with digital miscommunication.

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Joel Costa

Supervisor de Produ??o | Coordenador de Produ??o | Gest?o de Pessoas | Lean Manufacturing | Lideran?a de Alta Performance ?? | Gest?o de Equipes Aut?nomas
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Excelente insight! A inteligência emocional é vital na comunica??o digital. Um alto QE ajuda a criar mensagens sensíveis e empáticas, evitando mal-entendidos. Use palavras cuidadosamente e mantenha um tom positivo para melhorar a comunica??o e as rela??es virtuais.

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4 Technological Adaptability

The digital age is characterized by rapid technological changes. To be a resilient communicator, you must stay abreast of new platforms and tools that facilitate effective communication. Whether it's mastering a new project management software or adapting to the latest social media trends, your willingness to learn and integrate these technologies into your communication repertoire is essential. It's not just about using tools; it's about choosing the right ones for the message and audience.

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5 Feedback Integration

Integrating feedback is crucial for resilient communication. It involves actively seeking out and reflecting on input from others regarding your communication style and effectiveness. In digital interactions, ask for clarification if a message is unclear and encourage others to provide honest feedback. Use this information to adjust your approach, showing that you value others' perspectives and are committed to ongoing improvement.

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6 Crisis Management

Lastly, resilient communicators excel in crisis management. When faced with a digital communication breakdown or conflict, they remain calm and work towards a solution. This involves having a clear plan for managing crises, such as technical failures or miscommunications, and communicating proactively to address concerns. Your ability to navigate these situations with composure and clear communication will define your resilience as a digital communicator.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Luke Aslesen

Award-Winning Benefits Advisor | Employee Engagement Expert | Founder of INFRMD
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Being resilient simply means still showing up even when the world beats you down. Don't take lack of immediate engagement as failure: don't take criticism as hate: don't consider any mistakes fatal or final. Keep showing up despite difficult conditions and you'll be the literal definition of a resilient communicator.

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Here's how you can develop the key attributes of a resilient communicator in the digital age.

1

2

3

4

5

6

7

1 Active Listening

2 Clear Messaging

3 Emotional Intelligence

4 Technological Adaptability

5 Feedback Integration

6 Crisis Management

7 Here’s what else to consider

Communication

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Here's how you can develop the key attributes of a resilient communicator in the digital age.

1

2

3

4

5

6

7

1 Active Listening

2 Clear Messaging

3 Emotional Intelligence

4 Technological Adaptability

5 Feedback Integration

6 Crisis Management

7 Here’s what else to consider

Communication

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