Here's how you can build emotional resilience as an account manager to overcome rejection and setbacks.

Try try try again. A no isn’t the end of the day. Get up. Get dressed. Go to work. And try again. Rome wasn’t built in a day.

What's helped me the most is (as much as possible) focusing on inputs. Sales is an unpredictable and sometimes unfair job, you could put in the same amount of effort on on two days/weeks/qtrs/years and get drastically different results due to external factors. Don't get too carried away when things are good well, and don't beat yourself up when things are not. This is obviously a lot easier said than done, and something I still struggle with 6 years into my career. But using this as a constant reminder has helped me manage my stress and anxiety and show up every day and try my best.

Sometimes you can do everything right but still lose...Recognize that rejection is a natural part of the sales process and doesn't define your worth or abilities. Instead of dwelling on the rejection, analyze it objectively to identify areas for improvement. Seek feedback from clients or colleagues to understand their perspective and gain insights into how you can adjust your approach in the future. Additionally, focus on building a strong support system of mentors, peers, and friends who can provide encouragement and perspective during challenging times. Remember that resilience is cultivated through perseverance and self-reflection, so stay committed to your growth journey and maintain a positive mindset despite setbacks.

Understand it is not personal, there are a lot of reasons why someone says no. Reflect on what you could do better, was your pitch off? does the client need to require different solutions? the best way to avoid rejection from the jump is to understand how your client's business works and what their pain points are. so you can solution base sell to your client. Another way to approach rejection is to ask if is there a specific reason why this product wouldn't work for you. Be careful not to become a salesperson to them as it can make your relationship sour.

View setbacks as opportunities to learn and grow. Treat feedback, whether positive or negative, as valuable insights for improvement. Acknowledge your achievements, no matter how minor they seem. Regularly reflect on your emotions and reactions to understand your triggers and manage them better.Practice techniques such as deep breathing, mindfulness, or journaling to keep your emotions in check. Cultivate empathy by actively listening to your clients and colleagues, understanding their perspectives, and responding thoughtfully.

Sometimes it can be super tough to manage oneself while you are consistently getting setbacks/rejections. But it all boils down to the mindset. Always ask yourself, So what? I failed, so what? I will try again. Couldn't meet the numbers, so what? I will try next quarter/year. Couldn't get an important deal, so what? I will work harder and get another one. After all, It's all in the head.

It's essential to focus on the aspects of the situation that you can control rather than dwelling on the outcome. Start by reframing rejection as redirection—each rejection brings you one step closer to success by guiding you toward better opportunities. Cultivate a growth mindset by viewing setbacks as valuable learning experiences that contribute to your personal and professional development. Surround yourself with positive influences, whether it's supportive colleagues, mentors, or uplifting resources, to help you stay motivated and focused on your goals. Finally, celebrate your successes, no matter how small, and acknowledge your progress along the way.

Understand that rejection isn't personal; it's often about client needs or circumstances. Each "no" is a chance to learn and refine your approach. Reflect on what you can improve while acknowledging factors beyond your control. By focusing on growth rather than setbacks, you build resilience. Embrace rejection as part of the journey, using it to fuel your development. This mindset shift enables you to bounce back stronger and become more effective in your role.

Growth Mindset: Embrace a growth mindset. Understand that setbacks are opportunities for growth. Be open to feedback and actively work on improving your skills. Seek Feedback: Regularly seek feedback from colleagues, supervisors, or clients. Constructive feedback helps you refine your strategies.

Building and maintaining client relationships despite rejection requires a resilient mindset and proactive approach. First, acknowledge and accept rejection as a natural part of the sales process—understand that it's not a reflection of your worth but rather an opportunity for growth. Focus on adding value to your interactions with clients, even those who have rejected your offers. Offer assistance or provide valuable resources that demonstrate your commitment to their success. Additionally, prioritize authenticity and sincerity in your communications—genuine connections are more likely to withstand rejection and lay the foundation for future opportunities.

Building your relationship with a client is important on so many levels but developing portfolios it really matters. Knowing your client's business will allow you to be a solution-based client manager creating longer client tenures and higher profit margins. Remember the more engaged you are the more engaged they will be with the product.

The art of business development, account management and related fields is to maximize the impact of each part of service you deliver, strategizing the processes of each part and quantifying each process is a matter of good profiling, once executed you win otherwise you have collateral (rejection) if you have fully mitigated such outcome, the collateral should pay off as anticipated. If you fail to strategize the payoff from the collateral (rejection) in advance is like driving a vehicle with half tank when it's certain you require full tank to complete your journey (it is half full/it is half empty hopeless ideology doesn't apply here, simply you cannot reach your desired destination).