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Last updated on 2024年8月1日

Here's how you can build credibility and trust with team members in a facilitation role.

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As a facilitator, your role is pivotal in steering a team towards success. Establishing credibility and trust is essential; it's the bedrock upon which effective communication and collaboration are built. When team members trust you, they are more likely to engage openly and contribute meaningfully. This article will guide you through practical steps to cement your role as a trusted facilitator, ensuring that you're not just seen as a leader but also as an ally in the team's journey towards achieving their goals.

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Inma Gómez

Humanizando organizaciones | Experta Inteligencia Emocional, Oratoria y Humanismo | Speaker | Profesora de Empresa |…

1 Build Rapport

To gain trust as a facilitator, start by building rapport with each team member . This means showing genuine interest in their work and well-being. Engage in small talk, remember their names, and acknowledge their contributions. By creating an environment where everyone feels seen and heard , you lay the groundwork for a trusting relationship. Remember, rapport is not just about being friendly; it's about showing respect and creating a connection that goes beyond the surface.

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Sergio H.

Ingeniero Industrial, Técnico Nivel Superior Mecánica Industrial
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En mi experiencia, establecer una buena relación y de confianza es diferente en cada equipo y depende principalmente de los detractores y quienes se resisten al cambio, por lo que siempre utilizo analogías referentes a la cotidianidad o algún deporte, generalmente futbol, lo que hace romper el hielo al tener ya un punto en común con el equipo, y principalmente demostrando con hechos que todo es mejorable si se cultiva una confianza recíproca y transversal, ense?ando que los logros son del equipo y los desaciertos son oportunidades de mejora.

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2 Be Consistent

Consistency in your actions and decisions is key to building credibility. Ensure that you follow through on promises and maintain the same standards for all team members. This predictability in your behavior gives team members a sense of security, knowing what to expect from you. It also means being impartial and fair, avoiding favoritism, and handling conflicts with a steady hand. When team members see you as consistent, they'll trust your guidance and feel more comfortable voicing their opinions.

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Inma Gómez

Humanizando organizaciones | Experta Inteligencia Emocional, Oratoria y Humanismo | Speaker | Profesora de Empresa | Linkedln Espa?a Top Creator (Top 20) | P.A.S. Consejo Social Espa?a | Embajadora de marca.
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En mi experiencia profesional he comprobado en numerosas ocasiones que la credibilidad te la da tu autenticidad. Y ahora ser auténtico tienes que ser coherente. Tiene que haber una total coincidencia entre tus palabras y tus actos. Si Noe s así, no generas la confianza suficiente para que los equipos se comprometan con su desempe?o. No serás ejemplo y si no eres ejemplo tu credibilidad se diluye y arrastra la motivación y la ilusión de los equipos.

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Sergio H.

Ingeniero Industrial, Técnico Nivel Superior Mecánica Industrial
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La coherencia en es crucial para alcanzar objetivos comunes y mantener un ambiente saludable. Se logra mediante una comunicación clara, roles definidos y una visión compartida. Para fomentar la coherencia, se deben establecer canales de comunicación efectivos, como reuniones regulares y herramientas colaborativas. Cada miembro debe tener claro su rol y responsabilidades para evitar confusiones. La coherencia se fortalece con un ambiente de confianza y respeto mutuo. Los líderes deben promover una cultura de feedback constructivo y reconocimiento, celebrando logros individuales y colectivos para mejorar la moral y alinear esfuerzos hacia un objetivo común.

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3 Show Expertise

Demonstrate your expertise and knowledge in the field you're facilitating. This doesn't mean you have to know everything, but you should be well-prepared and informed. When you display competence, team members are more likely to respect your facilitation and trust your insights. However, part of showing expertise is also acknowledging when you don't have an answer and committing to finding one. This honesty in your capabilities builds trust and shows that you value accuracy and learning.

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Sergio H.

Ingeniero Industrial, Técnico Nivel Superior Mecánica Industrial
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La experiencia siempre es más fácil para mí demostrarle con actos que con palabras, y esto es estableciendo reuniones, demostrando empoderamiento, estableciendo controles periódicos, con charlas diarias y mostrando humildad al dejar siempre en claro, "ante la duda, abstenerse y preguntar", con esto das píe a que es normal tener dudas y que no es posible saberlo todo, pero pedir ayuda para hacerlo bien a la primera es mejor que dar explicaciones por hacerlo 2 o mas veces, la honestidad en este punto es muy importante y valorada.

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4 Listen Actively

Active listening is a critical skill for facilitators. It involves fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker. Reflect on what you've heard by summarizing and asking clarifying questions. This demonstrates that you value team members' input and are engaged in understanding their perspectives. When team members feel listened to, they're more likely to trust you and feel that their contributions matter.

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5 Encourage Participation

Encourage every team member to contribute to discussions and decision-making processes. Facilitate an inclusive environment where all voices are heard, and diverse opinions are valued. This not only enhances the quality of the team's work but also reinforces your role as a fair and credible leader. By empowering team members to share their thoughts, you build trust through inclusivity and demonstrate that the team's collective expertise is greater than the sum of its parts.

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6 Provide Feedback

Offering constructive feedback is an essential part of building credibility. Provide clear, actionable advice that helps team members grow and improve. When giving feedback, do so from a place of wanting to help rather than criticize. Balance positive reinforcement with constructive criticism to ensure that team members feel supported and valued. Trust is strengthened when team members see that you are invested in their development and success.

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Here's how you can build credibility and trust with team members in a facilitation role.

1

2

3

4

5

6

1 Build Rapport

2 Be Consistent

3 Show Expertise

4 Listen Actively

5 Encourage Participation

6 Provide Feedback

Team Facilitation

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Here's how you can build credibility and trust with team members in a facilitation role.

1

2

3

4

5

6

1 Build Rapport

2 Be Consistent

3 Show Expertise

4 Listen Actively

5 Encourage Participation

6 Provide Feedback

Team Facilitation

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