登录查看更多内容

Here's how you can avoid common mistakes when negotiating a salary or raise in customer support.

由人工智能和领英社区提供技术支持

Negotiating a salary or raise can be a daunting task, especially in the customer support field where your performance often directly impacts your perceived value to the company. You might be providing stellar service, but when it comes to discussing compensation, it's easy to make mistakes that can leave money on the table or sour your relationship with your employer. It's crucial to approach these conversations with a strategy, understanding the common pitfalls and how to avoid them. This article will guide you through the process to help ensure you're in the best position to achieve a favorable outcome.

此文章中的业界达人

由社区从 14 条内容中精选。了解更多

Chiamaka Frances Okonkwo

Customer Support//Virtual Assistant//Appointment Scheduling//Email Management//English Language Teacher
AGWOR EMMANUELLA??MSc. Bsc.

Project/Procurement manager; Finance consultant; Administrative Executive Assistant; Graphics designs; Employment…
Gina Ndaguba B.SC FCA CAMS

Experienced Compliance ,Assurance ,Risk and Governance Professional CEO-TREND VIEW CONSULT LIMITED

1 Know Your Worth

Understanding your value in the customer support market is the cornerstone of any salary negotiation. Before entering into discussions, research the average pay for your role in your area and consider your experience level, skills, and the unique contributions you bring to the table. This information is your leverage and should form the basis of your argument for a raise. Remember, confidence in your worth is persuasive, so arm yourself with facts and be ready to articulate them clearly.

添加您的观点

AGWOR EMMANUELLA??MSc. Bsc.

Project/Procurement manager; Finance consultant; Administrative Executive Assistant; Graphics designs; Employment relationship Advocate.
举报内容
1. Research Market Rates: Understand salary benchmarks for customer support roles in your industry and location. 2. Highlight Achievements: Emphasize your contributions and successes in improving customer satisfaction or efficiency. 3. Practice Communication: Prepare talking points and practice articulating your value proposition and salary expectations. 4. Remain Flexible: Be open to negotiation and consider non-monetary benefits or incentives. 5. Stay Professional: Maintain a positive and respectful demeanor throughout the negotiation process, focusing on finding a mutually beneficial outcome.

已翻译

赞
Gina Ndaguba B.SC FCA CAMS

Experienced Compliance ,Assurance ,Risk and Governance Professional CEO-TREND VIEW CONSULT LIMITED
举报内容
I agree that knowing one’s worth is very important as it’s a veritable tool for negotiation. However one must also consider the remuneration structure in the line of business so one does not either undercut yourself or overestimate your worth

已翻译

赞
Syed Hussain Abbas

RCM Specialist | EHR,EMR,PMS | Patient Care Coordinator | Dental Billing Specialist | VA
举报内容
Knowing the market rate for your position is crucial. Make a list of your skills, qualifications, and achievements and how you can add to their company's success. Make sure to set a realistic target salary range. Consider benefits, bonuses not just the base salary. If the negotiation doesn't meet your expectations, be prepared to walk away.

已翻译

赞
Roberto Portillo

Bilingual Immigration Paralegal | Thesis Advisor | English-Spanish Translator, Customer Service Coach, I help develop your talent.
举报内容
Como experto en servicio al cliente, creo firmemente en comprender el valor que uno aporta al mercado al negociar un salario. Es crucial investigar el salario promedio en el área y considerar mi experiencia, habilidades y contribuciones únicas. La confianza en mi propio valor es esencial para persuadir en las negociaciones salariales, y siempre respaldo mi argumento con hechos concretos y una clara articulación de las razones para solicitar un aumento.

已翻译

赞
Muhammad Umair

Customer Service | Compliance | Inventory Management | Product Expertise | Order Dispatch | Credit Repair | Sales Growth
举报内容
1. **Research Market Rates:** Know your worth and industry standards before negotiating. 2. **Highlight Achievements:** Focus on your accomplishments and contributions. 3. **Be Prepared:** Practice your pitch and anticipate counteroffers. 4. **Stay Professional:** Keep emotions in check and maintain a positive tone. 5. **Listen Actively:** Understand the employer's perspective and be flexible. By following these tips, you can navigate salary negotiations effectively in customer support roles.

已翻译

赞

加载更多内容

2 Prepare Thoroughly

Preparation is key when you're aiming for a successful negotiation. Document your achievements, particularly those that have benefited the company, like improving customer satisfaction scores or handling a high volume of calls with commendable efficiency. Be ready to present these accomplishments in a way that highlights your value. Also, anticipate possible counterarguments from your employer and prepare reasoned responses. This level of preparation shows that you're serious and professional.

添加您的观点

Roberto Portillo

Bilingual Immigration Paralegal | Thesis Advisor | English-Spanish Translator, Customer Service Coach, I help develop your talent.
举报内容
En mi experiencia, he aprendido que la preparación es fundamental cuando se busca una negociación exitosa. Por ello, he documentado meticulosamente mis logros, especialmente aquellos que han beneficiado directamente a la empresa, como mejorar significativamente las puntuaciones de satisfacción del cliente y manejar un alto volumen de llamadas con una eficiencia encomiable.

已翻译

赞

3 Timing Matters

The timing of your request can significantly impact its success. Aim for a moment when the company is doing well financially, or right after you've had a significant win or completed a major project. Avoid busy periods or moments of crisis. The goal is to choose a time when your contribution to the company is most visible and when management is most receptive to considering budget allocations for raises.

添加您的观点

Roberto Portillo

Bilingual Immigration Paralegal | Thesis Advisor | English-Spanish Translator, Customer Service Coach, I help develop your talent.
举报内容
creo que el momento ideal para discutir una posible revisión salarial es cuando un producto ha sido lanzado exitosamente, la contribución al equipo debe ser significativa durante el proyecto y estoy seguro de que el desempe?o debe ser una parte clave de él éxito reciente."

已翻译

赞

4 Be Realistic

While it's important to aim high, being realistic about your salary expectations is crucial. Ask for a raise that reflects your worth and the market rates, but also consider the financial health of your company. An unrealistic demand can make you seem out of touch and may jeopardize your chances of getting any increase at all. It's a balancing act between valuing yourself appropriately and understanding what the company can feasibly offer.

添加您的观点

Amanda Silva

Engenheira de Produ??o l MBA Gest?o de Projetos l SGI l SGQ l Gest?o KPI’s l Auditor Interno ISO 9001:2015 l ISO 14001:2015 l Custos Or?amentários l Relatórios Gerenciais | Gest?o de Contratos
举报内容
Em vez de vermos a negocia??o como uma batalha, devemos encarar como uma oportunidade para encontrar uma solu??o que seja justa para ambas as partes. Caso o aumento de salário n?o seja possível no momento, explore outras op??es, como benefícios adicionais ou oportunidades de desenvolvimento profissional.

已翻译

赞

5 Practice Negotiation

Negotiation is a skill, and like any skill, it improves with practice. Role-play the negotiation with a friend or mentor, refining your language and approach until you feel confident. This practice will help you handle the actual conversation more calmly and professionally, making it more likely that you'll achieve a positive outcome. Remember, the way you communicate is just as important as the content of your communication.

添加您的观点

Chiamaka Frances Okonkwo

Customer Support//Virtual Assistant//Appointment Scheduling//Email Management//English Language Teacher
举报内容
Skills are honed with constant practice and negotiation is one of them. While trying to negotiate salary or ask for a raise, role play helps to get your confidence on check. Find a mentor or a friend willing to role play negotiation with you. Also practice your language and be mindful of your choice of words, be assertive but respectful. Lastly, refine your responses to common questions or objections. With constant practice, your negotiation skills get better.

已翻译

赞

6 Follow Up

After the negotiation, regardless of the outcome, send a follow-up email thanking your employer for the opportunity to discuss your salary. This shows professionalism and maintains a positive relationship with your employer. If your request was denied, ask what you can do to be considered for a raise in the future and if there's a timeline for revisiting the conversation. This demonstrates your commitment to growth and may set the stage for a successful negotiation down the line.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Sourav Kundu

Banker, Barclays Bank UK
举报内容
To avoid common mistakes when negotiating a salary or raise in customer support, research industry standards and know your worth. Prepare compelling reasons for why you deserve the desired compensation, highlighting your contributions, skills, and achievements. Practice effective communication, staying confident yet respectful throughout the negotiation process. Be open to compromise and consider alternative forms of compensation if a salary increase isn't feasible. Avoid discussing personal finances or comparing salaries with coworkers during negotiations. Lastly, maintain a positive and collaborative attitude, focusing on finding a mutually beneficial solution that aligns with both your needs and the company's goals.

已翻译

赞

Customer Support

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

Here's how you can avoid common mistakes when negotiating a salary or raise in customer support.

1

2

3

4

5

6

7

1 Know Your Worth

2 Prepare Thoroughly

3 Timing Matters

4 Be Realistic

5 Practice Negotiation

6 Follow Up

7 Here’s what else to consider

Customer Support

给文章评分

感谢您的反馈

更多Customer Support相关文章

更多相关阅读内容

Here's how you can avoid common mistakes when negotiating a salary or raise in customer support.

1

2

3

4

5

6

7

1 Know Your Worth

2 Prepare Thoroughly

3 Timing Matters

4 Be Realistic

5 Practice Negotiation

6 Follow Up

7 Here’s what else to consider

Customer Support

给文章评分

感谢您的反馈

查看其他技能