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Last updated on 2024年7月18日

Here's how you can adjust your communication style for various library users.

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As a library professional, understanding how to tailor your communication to different users is crucial. Every visitor has unique needs and preferences, and it's your role to ensure they feel welcome and assisted. Whether you're guiding a student through research databases, helping a senior citizen find large print books, or engaging with a child at storytime, the way you communicate can make all the difference. It's about more than just the words you use; it's about creating an environment where every user knows that their needs are understood and valued.

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Sharan Garcha

Technical Communication Specialist at Tata Consultancy Services

1 Understand Needs

To communicate effectively in a library setting, you must first understand the diverse needs of your users. Some may require information quickly for research, while others might seek a quiet corner to read or study. Listen actively to their requests and observe non-verbal cues to gauge their comfort level and urgency. This understanding will allow you to adjust your tone, pace, and complexity of language to match their specific situation, ensuring they feel heard and supported.

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Carlos Eduardo Reyna Carrizales

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La comunicación efectiva va de la mano, creo que así podemos comprender mas ampliamente cualquier necesidad, y que sea clara y concisa, debido a eso los casos de retorno son favorables. El sentido de escuchar es escaso, asi que hay oportunidad en todos.

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2 Empathy Counts

Empathy is the cornerstone of effective communication in a library. It involves putting yourself in the users' shoes and understanding their emotional state. Whether they're frustrated by a difficult research topic or excited about a new novel, responding with empathy can build trust and rapport. Use affirming language and offer your full attention to show that you care about their experience as much as they do.

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Janice Ackers RN BSN

RN BSN at OhioHealth 1979-2006
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Be patient and kind and most of non judgmental when someone needs your help. Recently post Covid a lot has changed in public service but that’s really unfortunate. It’s time to get out there and help the young the old and anyone in between

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3 Clear Language

Clarity is key when communicating with library users. Avoid jargon or technical terms that might confuse those not familiar with library terminology. Instead, use plain language and be concise to ensure that your message is understood. If you're explaining a complex service like interlibrary loans or database searches, break down the process into easy-to-follow steps. This approach helps users feel more confident and less intimidated by library services.

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4 Non-Verbal Cues

Non-verbal communication is just as important as verbal in a library environment. Pay attention to your body language, eye contact, and facial expressions, as they can significantly affect how your message is received. For instance, a warm smile and open posture can make users feel welcome, while maintaining eye contact shows you are engaged and interested in what they have to say.

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Sharan Garcha

Technical Communication Specialist at Tata Consultancy Services
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When communicating with another person, your body language speaks more than the words you say. So whether it is your facial expressions, gestures, posture, and tone of voice, are all powerful communication tools. Use them effectively to put people at ease, build trust, and draw others towards you. If not used effectively, they can even offend, confuse, and undermine what you’re trying to convey. You should also remember that everybody has different communication abilities. It always helps in learning nonverbal communication skills to create a more diverse and inclusive space for your users.

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5 Adjust Volume

The volume of your voice should be adjusted according to the library's atmosphere and the user's comfort. In quiet areas, speak softly to respect the space of others who are reading or studying. Conversely, if you're in a children's section or a group workshop, a louder, more energetic tone may be appropriate. Always be mindful of the setting and the user's preferences to maintain a comfortable environment for everyone.

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6 Cultural Sensitivity

Being culturally sensitive is vital in a diverse library setting. Recognize that users come from various backgrounds and may have different communication styles. Some cultures value directness, while others may prefer a more indirect approach. Be observant and respectful of these differences, and if necessary, seek to communicate in a way that aligns with their cultural norms. This sensitivity not only shows respect but also enhances the library's role as an inclusive community hub.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can adjust your communication style for various library users.

1

2

3

4

5

6

7

1 Understand Needs

2 Empathy Counts

3 Clear Language

4 Non-Verbal Cues

5 Adjust Volume

6 Cultural Sensitivity

7 Here’s what else to consider

Library Services

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Here's how you can adjust your communication style for various library users.

1

2

3

4

5

6

7

1 Understand Needs

2 Empathy Counts

3 Clear Language

4 Non-Verbal Cues

5 Adjust Volume

6 Cultural Sensitivity

7 Here’s what else to consider

Library Services

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感谢您的反馈

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