Here's how you can address a UX design that falls short of user expectations.

The key for valuable insights here is to listen carefully to your users and understand whats the underline part of the feedback. As designers, its our responsibility to understand which feedbacks to take ahead and whats to be left. "Prioritise"

Assuming your used are your stakeholders - this means you didn't do a good job of scoping and determining needs and wants at project intake. Remember that many people are visual, and you need to show them things to react to, versus asking them to come up with design I put wholecloth. Unless you're already in the UX/UI space you likely are missing the language necessary to have a conversation about it. So give them design/UI elements they can use as stand-ins to discuss and provide feedback from. If your users are different from your stakeholders: that means you didn't have enough testing prior to launch. Make sure you are capturing in your user journeys and user feedback what the user expected, versus what is on the page.

Examine both qualitative and quantitative data to identify patterns and common issues. Look at metrics such as task completion rates, error rates, and time on task. Qualitative insights from user comments and observations will provide context to the quantitative data, offering a comprehensive view of the problems.

Not all issues will have the same level of impact on the user experience. Prioritize the problems based on their severity and frequency. Focus first on critical issues that significantly hinder user interaction or prevent them from achieving their goals.

To address a UX design falling short of user expectations, prioritize issues for improvement. Start by identifying the most critical pain points or usability challenges through user feedback, testing, and analytics. Then, focus on addressing these issues first, tackling one at a time to ensure thorough solutions. By prioritizing issues, you can efficiently allocate resources and efforts to make meaningful enhancements that align with user needs and expectations, ultimately improving the overall user experience.

Approach the redesign with a clear strategy. Address the prioritized issues by brainstorming and prototyping solutions. Ensure that each design change aligns with user needs and improves the overall usability of the product. Involve stakeholders in the process to gather diverse perspectives and ensure alignment with business goals.

When faced with a UX design that falls short of user expectations, approach redesign strategically. Start by identifying specific pain points through user feedback and data analysis. Prioritize areas for improvement based on their impact on the overall user experience. Then, develop a redesign strategy that addresses these issues systematically, focusing on usability, clarity, and user-centricity. Remember, redesigning isn't just about making cosmetic changes but about fundamentally improving the functionality and effectiveness of the design to meet user needs and expectations.

Before implementing changes on a larger scale, test your redesigned solutions through iterative cycles. Conduct usability tests with a subset of users to validate the effectiveness of the changes. Use this feedback to refine the design further, ensuring that each iteration brings you closer to meeting user expectations.

Once the redesigned solutions have been validated through testing, implement the changes across the product. Ensure that the implementation is thorough and that all team members are aligned on the new design. Monitor the rollout closely to quickly address any unforeseen issues that may arise.