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Here's how you can address feedback constructively and avoid defensiveness.

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Receiving feedback is an integral part of professional growth and development, but it can also be a challenge to process, especially when it's not entirely positive. In the realm of Human Resources (HR), where training and development are key, mastering the art of addressing feedback constructively is crucial. It's natural to feel defensive when faced with criticism, but with the right mindset and approach, you can turn feedback into a powerful tool for improvement. By learning to navigate these conversations with grace and an open mind, you'll not only enhance your personal development but also foster a more supportive and collaborative work environment.

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Nathalia Rafahim

Coordenadora de Recursos Humanos | Recrutamento e Sele??o | DHO | Gente & Gest?o | Orienta??o Profissional

1 Listen First

Active listening is the cornerstone of any constructive feedback session. When you receive feedback, focus on understanding the message without interrupting or jumping to conclusions. This means giving your full attention, nodding to show engagement, and refraining from formulating a response while the other person is still speaking. By truly listening, you demonstrate respect for the person providing feedback and open yourself up to learning from what they have to say. Remember, feedback is not just about hearing words; it's about comprehending the intent behind them.

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Nathalia Rafahim

Coordenadora de Recursos Humanos | Recrutamento e Sele??o | DHO | Gente & Gest?o | Orienta??o Profissional
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O melhor exercício para entender o foco de um feedback é a arte de escutar o que é dito. Muitas pessoas tem problemas em querer rebater aquilo que nem foi finalizado ainda, saiba escutar e refletir enquanto a orienta??o é repassada para você.

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2 Clarify Doubts

After receiving feedback, it's important to ensure you fully understand the points being made. Politely ask for clarification on any aspects that are unclear. This shows that you're actively engaged in the conversation and committed to understanding the feedback in depth. Avoid making assumptions or interpretations without confirming them first. By seeking clarification, you can avoid misunderstandings that might lead to unnecessary defensiveness or conflict.

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Nathalia Rafahim

Coordenadora de Recursos Humanos | Recrutamento e Sele??o | DHO | Gente & Gest?o | Orienta??o Profissional
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Para conseguir reagir e até colocar em prática melhorias sobre feedbacks fornecidos, é ideal que n?o existam dúvidas sobre os assuntos informados. Questionar e esclarecer possíveis "achismos" é a melhor op??o antes de responder ou mudar sua postura profissional.

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3 Reflect Objectively

Once you've listened and clarified, take a moment to reflect on the feedback objectively. Separate your personal feelings from the information provided and consider the feedback from a neutral standpoint. This can be challenging, but it's essential for constructive processing. Think about how the feedback relates to your goals and how it can help you improve. This period of reflection allows you to absorb the information without immediate emotional reactions clouding your judgment.

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Nathalia Rafahim

Coordenadora de Recursos Humanos | Recrutamento e Sele??o | DHO | Gente & Gest?o | Orienta??o Profissional
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Entende o que é informado e porque está sendo falado. Nem sempre feedbacks s?o negativos ou críticas diretas as suas a??es, saiba reconhecer também os elogios e n?o ficar preso em defensivas.

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4 Respond Calmly

When it's time to respond to feedback, maintain a calm and composed demeanor. Acknowledge the points made and express gratitude for the opportunity to improve. If there are areas where you disagree, present your perspective politely and with evidence, rather than emotion. A calm response fosters a constructive dialogue and shows that you value the feedback process. It also helps keep the conversation focused on growth rather than conflict.

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5 Implement Changes

Turning feedback into action is a vital step. Identify specific changes you can make based on the feedback received and develop a plan to implement them. This could involve setting new personal objectives, adjusting your work habits, or seeking further training. By taking concrete steps to address the feedback, you show commitment to your professional development and demonstrate that you take the feedback seriously.

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Nathalia Rafahim

Coordenadora de Recursos Humanos | Recrutamento e Sele??o | DHO | Gente & Gest?o | Orienta??o Profissional
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Mudar seu posicionamento profissional após alguma orienta??o por feedback também precisa ser refletida. Entenda a real necessidade dessas mudan?as e como colocá-las em prática. No caso de feedbacks positivos, continue fazendo seu ótimo trabalho.

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6 Follow Up

Finally, after you've started making changes, follow up with the person who provided the feedback. Discuss the steps you've taken and ask for their observations on your progress. This not only helps you gauge the effectiveness of your actions but also reinforces the value of feedback within your workplace culture. Regular follow-up conversations can establish ongoing support and guidance, making the feedback process a continuous loop of improvement.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Mahmoud Abdelaziz

28K+ Followers | Senior Teller at CIB Egypt | Certified Trainer (AASTMT) | Business Administration Diploma (AASTMT)
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Nobody's Perfect: Everyone receives feedback sometimes. It's a normal part of professional development. Openness Leads to Growth: Being open to feedback demonstrates humility and a willingness to learn, which are valuable qualities in any professional.

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Nathalia Rafahim

Coordenadora de Recursos Humanos | Recrutamento e Sele??o | DHO | Gente & Gest?o | Orienta??o Profissional
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Muitos profissional tem dificuldades em entender críticas construtivas como elas realmente s?o e, ao invés disso, acabam levando para o pessoal. Praticar a escuta ativa e reconhecer o ambiente profissional e as necessidades do mesmo é um bom exercício para melhorar a maturidade profissional.

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Here's how you can address feedback constructively and avoid defensiveness.

1

2

3

4

5

6

7

1 Listen First

2 Clarify Doubts

3 Reflect Objectively

4 Respond Calmly

5 Implement Changes

6 Follow Up

7 Here’s what else to consider

Training & Development

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Here's how you can address feedback constructively and avoid defensiveness.

1

2

3

4

5

6

7

1 Listen First

2 Clarify Doubts

3 Reflect Objectively

4 Respond Calmly

5 Implement Changes

6 Follow Up

7 Here’s what else to consider

Training & Development

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感谢您的反馈

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