Here's how you can achieve sustainable growth and profitability in your IT Outsourcing business.

In a highly competitive and commoditized marketplace, it's key to clearly articulate one's unique value proposition/key differentiator from peer offerings, and embellish it with strong credentials (Points of view, artifacts,IP,case studies, client testimonial, show of strength/expertise etc).A basic pre-requisite is to ensure a client & end customer-centric approach with the value proposition fashioned around the client's goals, success factors and aimed to maximize CX and customer delight. Transparency and adherence to commitment builds long-lasting reputation and deep relationships. Finally, a robust org culture, targeted hiring and rewards/recognition strategy (aligned to vision/culture) is key to market leadership & differentiation.

Either talking about UVP or EVP it is an underrated very important aspect of your career and life, the difference is UVP is about yourself and how you package and sell yourself to a client in an EVP it is how the client attracts talent and show you why you need to work with them. Investing in polishing your skills, showing why you matter and why your knowledge and experience is different and important will get you closer to your dream job. Submission of a generic resume, stuffing everything in a single page or making a resume 1 or 2 pages will get you nothing but an elimination. Studies shows that 72% people buy a product because of how it is packaged, scary thought right ? Let us use it to showcase and get what we have been waiting for.

IT outsourcing industry is very competitive, but with the right strategies, one can achieve lasting success. - Clearly define your value proposition - what sets you apart from competitors? - Do you specialize in a specific technology niche, offer exceptional customer service, or utilize cutting-edge development methodologies like Agile or DevOps? - Highlight your strengths and how they directly benefit your target clients. - Consider using customer personas to tailor your value proposition to specific client needs.

Even if you were unable to finish a task, failed in a process or need a training on a certain tool, don't be afraid to ask and tell. Maybe the answer to why you are failing can be answered by your client, your colleagues or even your manager. Do build relationship that lasts long by being honest, hard working and owning up to what you have said during the interview process. Don't aim just to get the contract or job, aim to sustain a relationship for a lifetime, i treat both my employer and my clients/candidates the same because at the end of the day your : - Previous employer might be your future one - Your candidate might be your future employer

This one is my favorite and am I can brag about long lasting client relationships! Here is what has worked for us: - Don't just focus on acquiring new clients; prioritize building strong, long-term relationships with existing ones. - Regularly gather client feedback through surveys or advisory boards to understand their evolving needs and continuously adapt your services accordingly. - Listen to what your customers need and help them find a solution to the problem. There are plenty off-the-shelf products and companies who will give a better price or turn around, but attention and solution is the key. - Improve and personalize communication, track interactions, and ensure exceptional customer service.

These practices lead to better resource use, enhanced sustainability, and a competitive edge ??. They also support scalability, increase employee satisfaction, and elevate customer experience ??. By eliminating inefficiencies, companies can focus on innovation and growth ??, ensuring long-term success and sustainability ??.

Because the price point in IT Outsourcing is so competitive, you need to improve your own operational efficiency to generate profit and not lose customers. - Consider implementing automation tools for repetitive tasks, like code deployment or data entry, to free up your team's time for higher-value activities. This enhances efficiency, reduces costs, and improves client satisfaction by delivering projects on time and within budget. - Use project management tools like Asana or Trello or any in-house/ open source system to manage workflows, track project progress, and identify bottlenecks.

When you're managing talent in the IT outsourcing industry, AI can help you achieve sustainable growth and profitability. First, AI streamlines the recruitment process, helping you identify top candidates quickly through advanced screening tools and predictive analytics. Once you've got the right people, AI can analyze their performance and suggest personalized training to keep them improving, boosting productivity. Plus, AI helps you plan for the future by predicting what skills you'll need next and when to hire. You'll save time and money while ensuring you have the right people in the right roles, driving your business's growth and profitability.

100% agree. I have decided to pursue some HR Certification after 8 years in the talent acquisition and recently got to understand simple words that i overlooked all my experience such as: - Talent Acquisition Vs Recruitment - Cv & Resume - UVP & EVP - CSR & ERG Simple words that you see or i used to see almost everyday but didn't know that they had a deep and so much different meaning, learning will sculpture your knowledge and will polish your skill, it will structure your wordings and keep you upto date with the trend of your speciality, don't be a regular worker be an expert in what you do and love what you have.

For myself my target for the next 3 years are : Automating tasks with ATS software ??, standardizing processes ??, and using data analytics ??. Create a talent pool ??, enhance employer branding ??, and outsource when needed ??. Train your team regularly ??, collaborate with hiring managers ??, and use referral programs ??. Choose scalable technology that integrates well ??. These steps will help you handle growth efficiently and maintain quality hires ??.

You can't survive the industry without the ability to scale and adapt! - As your business grows, you need ensure your infrastructure and processes can scale efficiently. - You can invest cloud-based solutions for software development, data storage, and collaboration tools, as per your pocket. Cloud solutions offer scalability, flexibility, and cost-effectiveness, allowing you to easily adjust resources based on project demands without significant upfront investments.

Market trends dictate what will sell! - Continuously monitor evolving technologies and industry trends. - Invest in training your team on the latest technologies and methodologies to ensure your services remain relevant and competitive. - Stay up-to-date on industry certifications and encourage your team to pursue relevant credentials to showcase your expertise and attract new clients seeking newer and better solutions.

Keep in mind, that it's always about your customer! If you can align your services to help solve real problems and challenges they are having, and find ways to use that momentum to create wins for them and their teams, you will find ways to succeed together over the long term. The approach of building around your customers and ensuring that each step forward has tangible and real benefits for them will slowly create a brand and reputation that will stand on its own. (And it is way more fun this way)