Introducing new technology at your B&B can be exciting, but guest feedback is crucial for continuous improvement. Here are some strategies to handle it effectively:

• Actively listen: Ensure guests feel heard by acknowledging their feedback and thanking them for it.

• Implement changes: Make necessary adjustments based on consistent feedback to enhance the guest experience.

• Communicate updates: Inform guests about the changes made in response to their feedback to show you value their input.

How do you handle guest feedback at your B&B? Share your strategies.