In a service landscape dominated by tech, honoring traditional preferences is key. To meet the needs of tech-averse guests:

• Personalize the interaction: Offer face-to-face service or direct phone lines for reservations and inquiries.

• Provide alternatives: Have non-digital payment options and paper menus or information booklets available.

• Train staff accordingly: Ensure employees are adept at both traditional service methods and tech solutions.

How do you balance technology and tradition to enhance guest experiences?