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Frontline workers are resistant to layout changes. How can you ensure their tasks remain efficient?

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Frontline workers often exhibit resistance to layout changes due to the comfort of familiarity and the fear of reduced efficiency. To address this, it's crucial to engage with them early in the process. By involving them in discussions about the proposed changes, you acknowledge their expertise and mitigate their concerns. This collaborative approach not only helps in fine-tuning the layout for practicality but also fosters a sense of ownership among the workers, which can lead to a smoother transition and sustained efficiency post-change.

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Guilherme Busato de Lima

Top Voice LinkedIn | Executivo de Gest?o | Executivo Industrial

1 Engage Early

When you're planning to alter the workspace layout, start by engaging frontline workers early in the process. Listen to their input and concerns, as they are the experts in their own tasks. Their feedback can provide invaluable insights into how the workspace functions and how it might be improved without disrupting their workflow. By involving them from the outset, you not only gain their trust but also ensure that the changes made are practical and enhance efficiency rather than hinder it.

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Guilherme Busato de Lima

Top Voice LinkedIn | Executivo de Gest?o | Executivo Industrial
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Ninguém conhece melhor as dificuldades do que quem vive o processo no dia a dia. Criar solu??es sentado em uma cadeira no ar condicionado sem envolver essa turma é um tiro no pé. Primeiro porque eles n?o v?o comprar a ideia, e segundo porque pode ser que as solu??es projetadas n?o resolvam os seus problemas. Entender o conceito de desenhar layout é importante e necessário, mas entender as dores da opera??o é essencial para que a solu??o n?o crie mais problemas do que já existe hoje. Trazer essas pessoas para o seu lado, acelerará o processo de mudan?a, pois além de ter respaldo operacional na defesa do que está sendo mudado, a mudan?a será uma jun??o do conhecimento técnico sobre ferramentas de layout junto ao vivência e dores do dia a dia.

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Dr(c). Yaser Meri?o Betancourt, MBA, MPM, Doctoral Candidate in DBA

Independent Business Advisor | Doctoral Candidate in Business Administration
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Involucrar a los trabajadores de primera línea desde el inicio del proceso de dise?o es crucial. Cuando los empleados se sienten parte del proceso de cambio, es más probable que acepten las modificaciones. Involucrarlos en las etapas tempranas también les permite compartir sus perspectivas, lo que puede conducir a un dise?o más efectivo y alineado con las necesidades reales del trabajo diario. Experiencia personal: He descubierto que invitar a los trabajadores a participar en sesiones de brainstorming y en las pruebas piloto de nuevos dise?os ayuda a reducir la resistencia y aumenta la aceptación.

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2 Communicate Benefits

Clear communication about the benefits of the new layout is essential to overcome resistance. Explain how the changes will improve not only the overall workflow but also their individual work experience. Highlight how the new design can reduce unnecessary movements, facilitate easier access to tools and materials, and ultimately make their jobs less physically demanding. When workers understand the tangible benefits, they are more likely to embrace the changes.

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Dr(c). Yaser Meri?o Betancourt, MBA, MPM, Doctoral Candidate in DBA

Independent Business Advisor | Doctoral Candidate in Business Administration
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Una comunicación clara sobre los beneficios del nuevo dise?o es esencial. Los trabajadores deben entender cómo los cambios mejorarán su trabajo, ya sea reduciendo la carga de trabajo, aumentando la seguridad, o mejorando la eficiencia. Utiliza ejemplos concretos y datos para demostrar estos beneficios. La tecnología, como las herramientas de IA, puede ayudarte a personalizar la comunicación para que sea relevante para cada grupo de trabajadores. Consejo práctico: Al comunicar los beneficios de un nuevo dise?o, proporcionar ejemplos específicos de cómo mejorará el trabajo diario ha sido clave para ganar la aceptación del equipo.

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3 Provide Training

Offer comprehensive training sessions for your frontline workers to familiarize them with the new layout. This training should cover not only the physical changes but also any new procedures or equipment that come with it. By ensuring that workers feel competent and confident in navigating the revised space, you minimize downtime and maintain productivity. Training also demonstrates your commitment to their success and comfort with the new layout.

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4 Gradual Implementation

Consider implementing layout changes gradually to allow workers to adjust without overwhelming them. Start with small, incremental changes that don't disrupt the entire workflow at once. This phased approach can help workers adapt to the new environment step by step, reducing stress and maintaining efficiency. It also provides opportunities for feedback and adjustments along the way, ensuring that the final layout is as worker-friendly as possible.

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5 Monitor and Adjust

After implementing the new layout, closely monitor its impact on task efficiency and be open to making adjustments. Observing how workers interact with their altered environment will reveal what's working well and what might need tweaking. Regular check-ins with the frontline staff can help identify any issues early on, allowing for timely modifications that ensure continued efficiency and worker satisfaction.

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Dr(c). Yaser Meri?o Betancourt, MBA, MPM, Doctoral Candidate in DBA

Independent Business Advisor | Doctoral Candidate in Business Administration
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El monitoreo continuo es esencial para asegurar que el nuevo dise?o se implemente de manera efectiva y que los trabajadores continúen siendo eficientes en sus tareas. Utiliza la IA para recopilar datos sobre el rendimiento y el impacto del nuevo dise?o, y realiza ajustes según sea necesario para abordar cualquier problema que surja. Experiencia personal: Monitorear el rendimiento mediante herramientas de análisis en tiempo real me ha permitido identificar rápidamente áreas problemáticas y hacer los ajustes necesarios para mantener la eficiencia.

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6 Reinforce Positives

Finally, reinforce the positive aspects of the layout change regularly. Recognize and celebrate improvements in efficiency or worker comfort that result from the new layout. Positive reinforcement helps to build a culture of continuous improvement and encourages workers to remain open to future changes. Acknowledging their adaptability and hard work in transitioning to the new layout can go a long way in maintaining morale and productivity.

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Frontline workers are resistant to layout changes. How can you ensure their tasks remain efficient?

1

2

3

4

5

6

1 Engage Early

2 Communicate Benefits

3 Provide Training

4 Gradual Implementation

5 Monitor and Adjust

6 Reinforce Positives

Industrial Engineering

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Frontline workers are resistant to layout changes. How can you ensure their tasks remain efficient?

1

2

3

4

5

6

1 Engage Early

2 Communicate Benefits

3 Provide Training

4 Gradual Implementation

5 Monitor and Adjust

6 Reinforce Positives

Industrial Engineering

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