Facing unexpected challenges in your outsourced IT project. How will you adapt your performance metrics?
When embarking on an IT outsourcing project, you expect a smooth sail but sometimes hit rough seas. Imagine you've contracted a team to develop a software application, and mid-way through, they hit a technical snag that wasn't accounted for in your initial plan. Now, your project is behind schedule, and costs are mounting. It’s a scenario that can test your management skills and the robustness of your performance metrics. Adapting these metrics to the new reality without compromising the project’s objectives is crucial. Let's explore how to navigate this challenge and recalibrate your performance metrics to stay on course.