Facing a surge in call volume during peak hours. How can you adjust your call routing protocols effectively?
When faced with a surge in call volume, it's essential to optimize your call routing to maintain efficiency and customer satisfaction. Here are some effective strategies:
How do you handle high call volumes in your call center? Share your strategies.
Facing a surge in call volume during peak hours. How can you adjust your call routing protocols effectively?
When faced with a surge in call volume, it's essential to optimize your call routing to maintain efficiency and customer satisfaction. Here are some effective strategies:
How do you handle high call volumes in your call center? Share your strategies.