Facing pushback from external vendors post-ERP upgrade. How can you gain their buy-in and cooperation?

External vendors are ERP stakeholders just like employees. They must therefore be involved with any ERP implementation or operations activity which can affect the enterprise's relations with them. Some features of ERP modules like Purchasing, Inventory Control and Accounts Payable are particularly relevant to these vendors.

Start by clearly communicating the benefits of the upgrade, focusing on how it enhances collaboration, efficiency, and their experience with your organization. Provide detailed guidelines and support to help them adapt to the new system, offering training if needed. Engage them early in discussions to address concerns and gather feedback, showing that their input matters. Build trust through transparency and consistent communication. Highlight mutual benefits, such as streamlined processes and better data sharing, to ensure they see the value in cooperating with the upgraded system.