Based on my experience you should focus on the following: 1. Open Dialogue: Facilitate a conversation between sales and engineering teams to understand each side's perspective. Encourage transparency and collaboration to align on realistic capabilities and expectations. 2. Unified Goals: Reinforce the shared objectives of both teams by highlighting that successful project delivery requires cooperation. Promote a culture of collective responsibility for client satisfaction and long-term success. 3. Adjust Expectations: Work together to develop a feasible plan that addresses any discrepancies in client promises. Communicate this plan to the client honestly, offering alternative solutions to maintain trust and confidence.

Yes, I'm ready to address this situation by fostering clear communication between engineering and sales to set realistic client expectations and ensure alignment on project capabilities.