An employee becomes defensive during feedback discussions. How do you effectively address their reaction?
When an employee gets defensive during feedback, it's vital to create a supportive atmosphere. Here are effective strategies to manage their reactions:
- Acknowledge their feelings. Start by validating their emotions before diving into feedback.
- Focus on behavior, not character. Discuss specific actions and their impact, avoiding personal critiques.
- Set goals together. Collaborate on actionable steps for improvement to foster ownership and motivation.
How do you handle defensiveness in the workplace? Feel free to share your strategies.
An employee becomes defensive during feedback discussions. How do you effectively address their reaction?
When an employee gets defensive during feedback, it's vital to create a supportive atmosphere. Here are effective strategies to manage their reactions:
- Acknowledge their feelings. Start by validating their emotions before diving into feedback.
- Focus on behavior, not character. Discuss specific actions and their impact, avoiding personal critiques.
- Set goals together. Collaborate on actionable steps for improvement to foster ownership and motivation.
How do you handle defensiveness in the workplace? Feel free to share your strategies.