Dealing with a vendor's data security reluctance. Are you prepared to enforce your standards?

I believe it's crucial to stand firm on your data security standards when dealing with reluctant vendors. Clearly communicate that your security requirements are non-negotiable and explain the potential risks to both parties if these standards aren't met. Be prepared to walk away from the partnership if the vendor refuses to comply, as the potential damage from a data breach far outweighs the benefits of any single business relationship.

Vendor reluctance regarding data security is a common concern. The key factor often lies in the contractual agreements between the vendor and your organization, defining the responsibilities for protecting your data. In most cloud models, such as IaaS and PaaS, data security typically falls under the customer's responsibility. However, in SaaS models, it can be a shared responsibility. Leading SaaS providers generally comply with global standards like SOC2 and ISAE 3402, providing assurance reports to customers annually. For any customized requirements, data security responsibilities are dictated by the terms and conditions outlined in the contract between the organization and the vendor.

In today’s landscape, data security isn’t just a compliance check—it’s a fundamental business necessity. When a vendor hesitates, it raises red flags about their commitment to safeguarding our data. I approach this with a firm, yet collaborative mindset. Standards aren’t negotiable, but I also believe in fostering transparency and dialogue. I’d probe the root cause of their reluctance—whether it's a knowledge gap or a resource issue—and offer support if feasible. Ultimately, if they can’t meet the security standards we’ve established, I’d be prepared to walk away. No business relationship is worth a security breach.

1. Clear Policies: Establish explicit security requirements that vendors must adhere to, ensuring alignment with your standards. 2. Regular Audits: Implement routine assessments to verify compliance and identify potential vulnerabilities. 3. Consequences for Non-Compliance: Communicate potential repercussions for failing to meet security standards, reinforcing the importance of adherence. 4. Open Dialogue: Maintain ongoing communication to address concerns and foster a collaborative approach to data security.

Actually, VENDOR ACCESS & all other 3rd party participants must actually have HIGHER levels of security than even outlined in the corporate security policies. Computer security standards must actually be a part of the LEGAL CONTRACT when any 3rd party is granted access. All access must be carefully setup on highly minimum rights/needs & monitored extensively VDI devices are a great way to restrict security, so that a WIN11 VDI is made far more restrictive than a corporate laptop. Often business partner "A" must be restricted so that business partner "B" cannot see it. Also, batch interfaces can be created to use CSV or XML formats to feed updates to reduce online needs. "Security is a privilege & not a right" :-)