When delivery schedules go awry, it's critical to keep customers informed and satisfied. To effectively manage these hiccups:
- Communicate proactively with customers about any setbacks, offering transparency about the situation.
- Explore alternative solutions or compensation to mitigate inconvenience and maintain trust.
- Implement contingency plans for future disruptions, learning from each delay to improve processes.
How do you handle delivery delays while keeping customers happy? Share your strategies.
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