Dealing with a tough customer in outside sales. Can you turn it into a chance to shine?
Dealing with challenging customers is an art, especially in outside sales. Transform these moments into opportunities by following these steps:
- Listen actively and empathize, showing understanding of their concerns.
- Offer solutions that align with their needs, demonstrating your commitment to service.
- Follow up post-resolution to build trust and potentially turn a critic into a champion.
What strategies have worked for you in turning tough customer interactions around?
Dealing with a tough customer in outside sales. Can you turn it into a chance to shine?
Dealing with challenging customers is an art, especially in outside sales. Transform these moments into opportunities by following these steps:
- Listen actively and empathize, showing understanding of their concerns.
- Offer solutions that align with their needs, demonstrating your commitment to service.
- Follow up post-resolution to build trust and potentially turn a critic into a champion.
What strategies have worked for you in turning tough customer interactions around?
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