Dealing with long wait times during peak call volume. How can you ensure customer satisfaction?
When call volumes spike, your goal should be to maintain high levels of customer satisfaction despite the longer wait times. Here's how you can achieve that:
How do you manage long wait times in your call center?
Dealing with long wait times during peak call volume. How can you ensure customer satisfaction?
When call volumes spike, your goal should be to maintain high levels of customer satisfaction despite the longer wait times. Here's how you can achieve that:
How do you manage long wait times in your call center?