Dealing with irate passengers and stressed airline staff. Can you diffuse the tension effectively?
In the high-stress environment of air travel, diffusing tension requires tact and patience. Here's how to keep things tranquil:
- Listen actively to concerns, acknowledging emotions without escalating the situation.
- Offer solutions within your control, and explain clearly if something isn't possible.
- Maintain a composed demeanor, using body language that conveys understanding and calm.
How do you manage stress in high-tension situations? Your insights are valuable.
Dealing with irate passengers and stressed airline staff. Can you diffuse the tension effectively?
In the high-stress environment of air travel, diffusing tension requires tact and patience. Here's how to keep things tranquil:
- Listen actively to concerns, acknowledging emotions without escalating the situation.
- Offer solutions within your control, and explain clearly if something isn't possible.
- Maintain a composed demeanor, using body language that conveys understanding and calm.
How do you manage stress in high-tension situations? Your insights are valuable.
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