Dealing with a frustrated long-term customer in support. How can you address their concerns effectively?
When a loyal customer is frustrated, your response can make or break the relationship. To address their concerns effectively:
- Acknowledge their loyalty and express gratitude for their continued business.
- Listen actively to understand the root of their frustration and validate their feelings.
- Provide clear, actionable solutions or alternatives to address their specific issues.
What strategies have worked for you in calming a frustrated customer?
Dealing with a frustrated long-term customer in support. How can you address their concerns effectively?
When a loyal customer is frustrated, your response can make or break the relationship. To address their concerns effectively:
- Acknowledge their loyalty and express gratitude for their continued business.
- Listen actively to understand the root of their frustration and validate their feelings.
- Provide clear, actionable solutions or alternatives to address their specific issues.
What strategies have worked for you in calming a frustrated customer?
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