Be clear from the start. Define the project and what's included. Listen carefully. Understand their needs and goals. Offer options. Suggest alternatives instead of just saying no. Use data. Show them why your ideas are good. Negotiate fairly. Find solutions that work for both of you. Remind them of the value. Keep them focused on what they're getting. Stay calm. Keep things professional, even when it's tough. Summarize. Make sure everyone's on the same page.

There are multiple dimensions to handle this situation: * Anticipate changes, but set realistic expectations. * Build in flexibility and be adaptable. * Maintain focus on goals. * Emphasize on collaborative problem-solving. * Keep open and honest communication.

That's why you must work off SLAs (service level agreements). Adapt to keep clients happy, but if your client is consistently unreasonable, it may be time to reconsider whether they should stay on as a client.

Navigating the waters of demanding customers is a challenge I embrace as an opportunity for growth. My team and I have honed our skills in securing win-win deals, even amidst shifting requests Active Listening: I prioritize truly understanding the customer’s evolving needs. This builds trust and paves the way for effective communication. Setting Clear Expectations: I ensure my team and I outline what we can deliver. This transparency helps in aligning the customer’s expectations with our capabilities. Flexibility with Boundaries: While adaptability is key, I maintain clear limits to safeguard our mutual interests, ensuring the project remains on track. Fostering collaboration with customers transforms challenges into partnerships

O famoso "Nem pra mim, nem pra você". Altera??es de contrato e propostas s?o normais durante uma negocia??o e nem sempre se trata de uma obje??o. Caso note que o cliente insiste em fazer altera??es, entenda que provavelmente o problema é seu. Como resolver? 1 - Aborde-o de forma cordial, dizendo que entende as altera??es e que é normal que isso ocorra. 2 - Rotule-o. Ex: "Cliente, parece que eu n?o soube te explicar minha solu??o, e por conta disso, você está indeciso sobre o fechamento". 3 - Aplique o silêncio tático e deixe a mágica acontecer. 4 - Resuma em outras palavras o que foi dito por ele(a), mostre o melhor caminho e finalize jogando a decis?o que sugeriu para ele mesmo escolher. 5 - Caso nada funcione volte o passo a passo