Dealing with a client who interrupts you in negotiations. How can you regain control of the conversation?
When a client interrupts during negotiations, staying composed and steering the conversation back on track is key. To regain control:
- Acknowledge their point quickly, then redirect: "That's an interesting point, let's table that for a moment."
- Use non-confrontational body language to signal your turn to speak.
- Establish ground rules early on, such as taking turns or using a talking stick.
Have strategies that work for you in negotiations? Feel free to share your insights.
Dealing with a client who interrupts you in negotiations. How can you regain control of the conversation?
When a client interrupts during negotiations, staying composed and steering the conversation back on track is key. To regain control:
- Acknowledge their point quickly, then redirect: "That's an interesting point, let's table that for a moment."
- Use non-confrontational body language to signal your turn to speak.
- Establish ground rules early on, such as taking turns or using a talking stick.
Have strategies that work for you in negotiations? Feel free to share your insights.