One thing I found helpful is to always try to do some analysis about the customer, and start the communication from things very familiar to them, and make them some one who you knows.

When dealing with a client stuck in traditional communication methods, the key is gradual adaptation. Start by introducing digital tools slowly, showing how they can streamline communication without completely abandoning their preferred methods. Maintain a personal touch, even through newer platforms, to preserve the warmth and familiarity they value. Highlight the benefits of modern communication, such as time-saving and efficiency, to demonstrate how it can improve their experience. This balanced approach builds trust and encourages smoother transitions to new tools.

I adapt by meeting the client where they are, using their preferred communication methods while gradually introducing modern tools that enhance efficiency. By demonstrating the benefits and respecting their comfort zone, I foster trust and encourage a smooth transition to updated practices.

Prendre le temps d'écouter le client. Le comprendre. Lui expliquer que l'ancien mode de communication n'est plus utilisé depuis tel date si besoin, avec calme et avec le sourire. Toujours rester compréhensif. Le client ne doit pas penser qu'on le prend pour un imbécile car ce n'est pas le cas. Parfois cela prendre du temps mais il faut aussi accepter de ce prendre ce temps pour apporter la meilleure assistance qui soit.

When working with a client resistant to modern communication methods, focus on building trust and bridging the gap. Start by understanding their preferences and gently introduce more efficient options, framing them as enhancements, not replacements. Highlight the benefits—time savings, clarity, and ease—while respecting their comfort zone. Be patient, adaptable, and consistent, offering a gradual transition rather than an abrupt shift. Lead by example, showing how new tools can simplify collaboration.