Dealing with an angry customer who turns hostile. How do you defuse the situation effectively?
Dealing with an angry, hostile customer can be stressful, but the right approach can turn the tide. To defuse the situation effectively:
- Listen actively and empathize. Acknowledge their feelings without assigning blame.
- Offer solutions or alternatives to demonstrate your commitment to resolving the issue.
- Remain composed and professional, using a calm tone to lower the tension.
How do you manage hostility in customer interactions? Feel free to share your experiences.
Dealing with an angry customer who turns hostile. How do you defuse the situation effectively?
Dealing with an angry, hostile customer can be stressful, but the right approach can turn the tide. To defuse the situation effectively:
- Listen actively and empathize. Acknowledge their feelings without assigning blame.
- Offer solutions or alternatives to demonstrate your commitment to resolving the issue.
- Remain composed and professional, using a calm tone to lower the tension.
How do you manage hostility in customer interactions? Feel free to share your experiences.
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