Dealing with aggressive passengers at the airport. How can you ensure your staff stay calm and professional?
Airports can be high-stress environments, and dealing with aggressive passengers requires a composed team. To keep your staff calm and professional:
- Train extensively in conflict resolution, ensuring that employees are prepared for difficult interactions.
- Foster a supportive atmosphere where staff can seek help or a break if they feel overwhelmed.
- Implement a clear protocol for handling extreme situations, so staff have a structured response to follow.
How do you maintain professionalism in challenging customer service scenarios?
Dealing with aggressive passengers at the airport. How can you ensure your staff stay calm and professional?
Airports can be high-stress environments, and dealing with aggressive passengers requires a composed team. To keep your staff calm and professional:
- Train extensively in conflict resolution, ensuring that employees are prepared for difficult interactions.
- Foster a supportive atmosphere where staff can seek help or a break if they feel overwhelmed.
- Implement a clear protocol for handling extreme situations, so staff have a structured response to follow.
How do you maintain professionalism in challenging customer service scenarios?
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